Case Coordinator

We are looking for an energetic and dependable individual to join our team as a Case Coordinator for New View Industries in Gillett, Wisconsin.  The Case Coordinator position provides, coordinates, and monitors client services at New View Industries in accordance with local, state and federal standards.  The Case Coordinator works with state agencies, managed care organizations, care managers, co-workers, clients, and family members to coordinate activities and ensure quality of services within New View Industries.

General schedule is Monday through Thursday (7:30 am to 5:00 pm) with a 30 minute unpaid lunch. Starting wage up to $23.00/hour.  

This is a contracted position through Community Resource Specialist Staffing Agency (CRSSA).

• Competitive Pay
• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PT0)
• Paid Holidays

Responsibilities:

• Coordinates client services at New View Industries including prevocational services, day services, supported employment, youth daily living skills services, and comprehensive community services (CCS) for youth and adults with disabilities and mental health conditions.
• Assesses client needs, develops case plans and documents progress through regular contact on site.
• Provides and completes intake services including gathering information, assessing safety, making appropriate referrals for client programming, and determining client eligibility.
• As needed, works with stakeholders to develop crisis / behavioral support plans to help support client needs.  Responds and assists with emergency client incidents as needed.
• Participates and assists in the development, implementation, and evaluation of New View programming.
• Collaborates with co-workers and outside agencies to assure ongoing communication and service coordination.
• Ensures proper authorizations are received from outside agencies and managed care organizations.  Works with care managers in resolving any issues.
• Acts as liaison with client, New View, and residential providers or families.
• Participates in agency and community meetings and program evaluation activities.
• Maintains client records including specific program activities, progress reports, and other documentation.
• Tracks and monitors client goals and updates client plans at least every 6 months.
• Monitors and tracks client expenditures as needed.
• Maintains confidentiality of information regarding individuals and families in accordance with agency, state, and federal regulations.
• Participates in staff development to enhance professional skills and knowledge through trainings and ongoing performance evaluations.
• Provides advocacy for clients.
• Keeps up to date on Wisconsin state statutes, standards, and program regulations as they relate to agency services.
• Complies with agency and county policies and procedures as well as State and Federal guidelines and requirements of specific program policies.
• May be required to work outside of normal business hours to meet the needs of the clients.
• May be required to transport clients in personal vehicle or agency vehicles for meetings, appointments, or other circumstances.
• Mandated reporter for abuse and neglect.1

 Qualifications:

• Associate or bachelor’s degree preferred; with two to three years of related experience and/or training with the target population required. However, an equivalent combination of education and experience may be considered.  Experience with a strong customer service background, employment and training programs and additional training in Case Management, Social Worker Ethics, Trauma Informed Care.
• Capable of being firm, but have sensitivity, and able to use tact and diplomacy in dealing with fellow employees, clients and their families, legal guardians, general public, and other public or private agencies.
• Able to work with limited daily supervision and make accurate, rapid, independent decisions regarding planning, scheduling and in completing case assignments in order of priority and necessity.
• Ability to influence the actions of others, self-direction, and self-motivation are required.
• Additional training in communication skills, interpersonal relationships, case management, is preferred.
• Capable of working flexible hours to meet client/family needs.
• Knowledge of the principles and practices used in working with individuals with a disability.
• Basic understanding and utilization of computers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $23