What are the responsibilities and job description for the Loan Servicing Manager position at Community Savings?
Description
The Loan Servicing Manager is responsible for overseeing loan portfolios, ensuring the timely and accurate processing of loans, payments, and disbursements. This position involves developing and implementing loan servicing strategies, leading a team of loan servicing professionals, and collaborating with cross-functional teams to optimize loan servicing operations. The role requires excellent communication and organizational skills, a deep understanding of loan products, and a commitment to delivering high-quality customer service.
Requirements
Essential Duties and Responsibilities
The Loan Servicing Manager is responsible for overseeing loan portfolios, ensuring the timely and accurate processing of loans, payments, and disbursements. This position involves developing and implementing loan servicing strategies, leading a team of loan servicing professionals, and collaborating with cross-functional teams to optimize loan servicing operations. The role requires excellent communication and organizational skills, a deep understanding of loan products, and a commitment to delivering high-quality customer service.
Requirements
Essential Duties and Responsibilities
- Oversee loan portfolios, ensuring timely and accurate processing of loans, payments, and disbursements. Ensure all loan activities are processed according to prescribed departmental procedures.
- Lead and supervise a team of loan servicing professionals, providing guidance, training, and performance evaluations to ensure high performance and professional growth.
- Develop and implement loan servicing strategies and policies to enhance efficiency, reduce risk, and improve customer satisfaction. Regularly review and refine processes for continuous improvement.
- Respond to customer inquiries (internal/external) in a timely, professional, and efficient manner. Assist customers with loan-related issues through phone, email, or letters, providing clear and accurate information.
- Collaborate with underwriting, collections, and other cross-functional teams to streamline loan servicing operations and ensure smooth workflow.
- Perform file maintenance and transactions on accounts as necessary. Assist with loan accounting and reconciliation activities to ensure accurate records.
- Interact with system support personnel to resolve any technical issues related to loan operations and ensure system functionality.
- Compile monthly, quarterly, and annual reports, gathering data from internal and external sources. Provide relevant insights to management regarding portfolio performance and operational efficiency.
- Provide general administrative support to the team as needed, including assistance with backlog reduction and meeting established deadlines.
- 5 years of experience in loan servicing, with a proven track record of managing loan portfolios and overseeing loan operations.
- In-depth understanding of banking industry practices, loan products, and loan servicing policies and procedures.
- Strong communication and organizational skills, with the ability to manage multiple projects and tight deadlines simultaneously.
- Proficient in Microsoft Office Suite, with advanced skills in Excel (formula creation and data analysis) and accurate data entry.
- Demonstrated ability to handle sensitive and personal information with trust, diplomacy, and professionalism.
- Excellent customer service skills, with the ability to address loan-related issues effectively and efficiently.
