Demo

Loan Servicing/Loan Operations

Community Savings
Caldwell, OH Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Description :

  • Provide various loan support functions. Including servicing closed loans, payment processing, primary or back up to various loan maintenance, customer insurance support, and system support.
  • Customer service using various methods, answering phone, emails, and letters.
  • Assist other loan operations staff on assigned tasks as required, to alleviate backlogs and / or to meet established deadlines as it pertains to commercial, consumer, or mortgage loans.
  • Provides administrative support as needed and required.
  • Respond to customer (internal / external) questions in a timely, professional and efficient manner regarding all loans related issues.
  • Processes loan activities according to prescribed departmental procedures
  • Performs loan accounting / reconciliation activities
  • Compile monthly / quarterly / annual data for reports for Internal and External sources
  • Performs file maintenance and transactions on accounts as necessary
  • Interact with System’s support personnel to resolve technical loan operation’s questions.
  • Perform duties as assigned by Department Team Lead

Requirements :

  • 3 years of experience in loan servicing
  • Demonstrates a significant level of trust, diplomacy, and professionalism in handling sensitive and personal information.
  • Good working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, policies and procedures.
  • Excellent communication and organization skills with a focus on teamwork and fostering a cooperative work environment.
  • Ability to work with tight deadlines with constant interruption : ability to balance multiple projects and activities with varying deadlines.
  • Proficient understanding of Microsoft suite with accurate data entry skills and advanced spreadsheet capabilities including formula creation.
  • Preferred Qualifications : Bilingual in English and Spanish is highly desirable.
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