Scheduler/Clerk

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  Review authorization and insurance screens to ensure accurate coding.
• Verify insurance status for all consumers on the first day of each month.
• Act as the primary scheduler for PSR-I A, CM, and ICM case managers.
• Maintain and conduct weekly reviews of caseloads to ensure timely scheduling of new consumers and alignment of existing consumers with their treatment plans.
• Ensure that appointment entries are completed accurately and promptly, achieving 100% compliance.
• Coordinate with staff regarding their absences and update the appointment book in MyAvatar accordingly.
• Review all consents and financial forms for currency, notifying case managers of any documents set to expire within 60 days.
• Track BPS updates and schedule necessary appointments 60 days prior to expiration.
• Conduct Housing Surveys with all newly enrolled ICM clients and those ICM clients experiencing changes in housing status.
• Document minutes for weekly ICM staffing meetings.
• Ensure that all client information, including addresses and phone numbers, is up to date.
• Assist in developing weekly schedules for case managers, communicating any discrepancies to supervisors if schedules are not submitted.
• Enter finalized schedules into the system by Friday for the following week.
• Monitor and review Weekly Progress Note Trackers to ensure completion and accuracy of documentation, including CSSRS forms.
• Prepare draft reports of work notes and inform staff of any billing items approaching the 7-day threshold.
• Track compliance with service requirements for monthly contacts.
• Collaborate with co-workers and accept responsibilities proactively.
• Treat individuals with respect and courtesy, fostering a professional relationship while maintaining appropriate boundaries.
• Accept feedback and direction from supervisors constructively.
• Assist in maintaining payee client vouchers and related documentation.
• Adhere to scheduled work hours, notifying the designated contact one hour prior to any late arrivals.
• Submit requests for annual leave at least three days in advance and inform the appropriate personnel of any adjustments needed at the end of the workweek.
• Attend all mandatory training sessions and apply learned skills in daily tasks.
• Serve as a backup for the receptionist and switchboard operator, as needed, and assist managers with assigned projects, data collection, and other administrative tasks.
• Perform additional duties as assigned.

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver’s License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More!