INTERNAL Senior Program Coordinator - Workforce Development Department

SCOPE OF WORK:This position is responsible for managing and implementing adult workforce department programs and ensuring that staff meet the objectives of the specific program. It develops and maintains excellent working relationships with funding sources, partners, and other agencies to ensure that CSET is provided the necessary support to meet its objectives. The position serves as a backup to the Site Coordinator for the Employment Connection.ACCOUNTABILITIES:

• Reads and becomes knowledgeable in funding source contracts and complies with contract 
• Reviews and approves classroom training, internship agreements, and subsidized workforce agreements and ensures that program guidelines and requirements are met and appropriate documentation is Provides employees feedback on content and grammar.
• Monitors contractual obligations for enrollments and that participants are given excellent preparation for job search and
• Develop team goals for each Follow up on staff progress and meet with individuals to develop plans that meet individual and team goals.
• Reviews and approves requests for participant supportive 
• Compiles and reviews monthly performance operating reports and makes recommendations based on performance to ensure programs are meeting performance 
• Develops and implements excellent customer service 
• Serves as a customer liaison responding to sensitive customer relations, questions, or concerns, and coordinates with the proper agency personnel to provide timely and accurate answers or actions as 
• Provides program training and technical assistance to support 
• Collaborates as a contact person between the agency, network partners, and provider Maintains and develops good working relationships with funding sources and partners. Participates in continuous improvement meetings. Ensures integration of services.
• Provides support to assure that members of Tulare County have access to services and that participants are matched appropriately and on a timely basis with programs within the service 
• Provides leadership and supervision for support Writes employee performance evaluations and makes recommendations for skills to be developed. Approves staff timesheets.
• Reports personnel issues to HR and Workforce Assist in handling employee issues with support and guidance from HR & Director. Develop corrective action plans as needed. Provides employee follow-up and support when corrective action plans are initiated.
• Identifies employee training needs and schedules training for 
• Fosters a creative and positive work environment to implement programs that meet the community's needs.
• Troubleshoots and creates corrective action plans concerning Adult Workforce program goals and 
• Provides facility oversight to ensure building upkeep, security, and safety of staff and 
• Determines needs for supplies and approves orders to be forwarded to department representative for 
• Performs other duties, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies, and 
  
  

Skills & Abilities

• Ability to Uphold company principles and practices to the highest degree and represent the agency ina professional 
• Ability to provide exceptional customer service that includes efficient, precise, and courteous 
• Knowledgeable of modern office procedures and methods, proficient in the use of computers, Windows operating systems including Microsoft Office applications (Word, Excel, and Access), and program databases.
• Possess communication skills, research abilities, flexibility, and an ability to work well with others.
• Excellent oral and written communication skills and the ability to communicate effectively with low-income persons, other providers of human services, community leaders, and government 
• Knowledge of local labor market and industry training 
• Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted 
• Ability to perform successfully under moderately stressful conditions, to respond immediately to crisis situations, and to balance priorities within and between offices/departments/work 
• Ability to maintain personal composure, tactfully handle difficult situations, and interpret questions correctly; to behave in a friendly, understanding, helpful, and professional manner with clients and program 
• Ability to supervise, mediate, persuade, convince, and influence 
• Ability to advise and interpret the application of policies, procedures, and standards to specific 
• Ability to explain, demonstrate, and clarify to others the understanding of well-established principles, practices, policies, and 
  
  

WORK CONDITIONS & ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed typically in an office setting.

• Must be able to sit, walk and stand for long 
• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to bend, stoop and 
• Must be able to exert physical effort in light to moderate work involving lifting, carrying, pushing, and pulling.
• Must be able to read, understand, and explain various forms and written 