What are the responsibilities and job description for the Intake Specialist position at Community Services for Children?
Pay Rate: $19.74/hour
Hours per week: 40
Weeks per year: 52
Want to make a difference? Come work with us!
Community Services for Children is seeking an Intake Specialist to provide interested families with early learning resources to support their child’s future success. With a friendly comprehensive customer service approach, the Intake Specialist responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs. Located in the heart of the Lehigh Valley, our large, well-established, high performing organization is a leader in early childhood education. We are proud to be selected as a 2015, 2017, 2020, and 2021 Top Workplace!
Work Environment: Newly hired Community Services for Children staff members will receive a $500 net monetary incentive. The candidate will receive the $500 payout upon completion of probation.
Job Responsibilities:
- Provide customer service to families of young children seeking information and opportunities to meet child and family needs
- Provide daily support to customers and staff by managing walk-in visitors, responding to phone and website inquiries as needed
- Meet with families to conduct a needs assessment and provide information, resources, and referrals
- Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs
- Assist families with completing the Child Care Works application and coordinate schedules for face-to-face application interviews for Head Start/Early Head Start/Pre-K Counts
- Document work and maintain accurate records utilizing appropriate databases and/or electronic file systems
- Provide translation and interpretation services as needed and assigned
- Provide back-up support to front desk Facilities Operations Support Specialist to cover lunches, vacation, and other times as needed
- Complete special projects and other duties as assigned by the Supervisor
Requirements:
- High School Diploma/GED or Associates Degree in Social Service, Business or Computer Science preferred.
- Bilingual (English/Spanish) required
- Two years of related customer service experience
- Advanced knowledge and experience using Microsoft Office programs
- Proficient with using databases, software, record tracking systems
- Strong interpersonal skills, ability to work with individuals of varying economic, educational, and cultural backgrounds
- Valid driver’s license, full-time use of vehicle
- Hours: Monday through Friday / 8:30am – 5:00pm
Benefits:
- Full-time
- Low cost/rich benefits
- Paid leave for vacation, sick, and personal days
- Thirteen paid holidays
- Agency sponsored 401k retirement plan
Salary : $20
