Residential Habilitation Manager

SUMMARY OF POSITION

The Residential Habilitation Manager is responsible for the overall planning and implementation of the department’s quality compliance checks. Coordinates communication regarding audit results, trends, systemic POCA measures along with its effectiveness. Serve as Department liaison with Quality improvement staff. Present all findings to department administration and takes the lead on creating systemic plans to address any deficient areas upon discovery. Oversees the Residential Habilitation Specialists, reviews Life Plans including the Staff Action Plan, daily staff action notes, monthly summaries, as well as oversees the department’s billing.

POSITION RESPONSIBILITIES

• Acts as leader and mentor within the department. Serves as a role model in Living the Mission. Displays ethical decision making.
• Models and promotes Person Centered Planning, considering the dreams and goals of individuals being served.
• Conduct monthly reviews of the following areas to ensure all compliance and regulatory standards are being met. When necessary, address deficient areas at the time of the review as much as possible. Ensure that any health and/or safety issues are immediately addressed. Submits finding to the supervisor. Including:

• Personal allowance – Reviews Individual Ledgers (PA and Clothing). On site reviews will be completed on site, as well as regular remote reviews of Therap, receipts, and Truelink documentation will occur. Checks that required ledgers are being completed thoroughly and accurately.
• Physical Plant – Reviews the overall condition of the physical plant (interior and exterior), ensuring that the house is clean and well maintained. Checks that all work orders have been submitted and thoroughly addressed.
• Fire Safety – Reviews fire drills, including identifying any failed drills and ensuring corrective action was taken. Checks the fire safety equipment functionality and ensures there are no fire safety hazard in or around the home.
• Medical Review – Reviews each individual’s medical records, eMAR (including a review of med errors/missed meds), and PONs. Checks if medical appointments have been completed. Determines if there are any trends such as cancellations, refusals, documentation issues, etc.
• Main Chart – Reviews the overall main chart for each individual. Checks that all agency forms and assessments are completed, current, and organized. Compares the main chart contents with main file requirements, including IPOPS, Assessments, Appointments, Staff Action Plans, Life Plans, etc.
• Shift Assignments – reviews shift assignment forms. Checks that they are being thoroughly completed daily. Follows up with staff and management if it is not being completed. Ensures all staff and management understands their responsibilities in completing Shift Assignments daily.
• Agency Vehicle Maintenance- reviews the ASM vehicle safety checks. Checks that the gas card, first aid kits, emergency kits, vehicle documentation such as registration, insurance, and tow company documents are present and organized. Determines if the vehicle is in good condition and that mileage logs are being thoroughly completed and are up to date.

• Attempts to identify the root cause(s) of deficiencies and needs for improvements, needed changes to systems and/or policies. Communicate with the Assistant Director and Director any proposed changes to address the ineffective or inefficient current processes.
• Reviews the findings of any DQI or Internal Surveys. Checks Residential management team’s monitoring of any POCA implementations, including verifying that all actions have been completed and updates have been received timely. Will attend any DQI surveys as assigned.
• Provides retraining to management and direct support staff as needed when deficient areas are identified and when new compliance requirements have been issued.
• Conducts unannounced site visits on weekends to check on service delivery and staffing. Tracks results and corrective action taken. Monitors for systemic trends.
• Ensures that the Residential Habilitation Specialist are completing the required review of all Staff Action Plans, Life Plans, Monthly Summaries, and Daily Notes to validate billing. Ensure billing is submitted in a timely manner.
• Attend Quality and Compliance meetings: QA/QI, QI Plan Meetings, POCA meetings.

SUPERVISORY RESPONSIBILITIES

Supervises the Residential Habilitation Specialists.

POSITION QUALIFICATIONS AND REQUIREMENTS

• Education and Experience Requirements

• • Preferably meets the regulatory requirements for NYS QIDP status:

• Bachelor’s Degree in an approved degree area along with one (1) year of OPWDD experience OR

• • High school diploma or equivalency and
  • 3 years of full-time experience in OPWDD setting; with 2 years of relevant supervisory experience; or 6 months of full-time experience in OPWDD setting and 3 years of relevant supervisory experience.

• Skills, Knowledge, and Abilities

• • Strong oral and written communication skills
  • Microsoft Office – advanced experience in Excel and Teams
  • Must be technologically savvy with the utilization of scheduling software/apps or can learn new technology.
  • Excellent organizational skills, including the ability to maintain and keep organized a shift assignment schedule.
  • Strong interpersonal skills, including the ability to effectively collaborate with all levels of employees and managers.
  • Strong problem-solving skills, including the ability to collect and analyze data.
• Verifications and Screenings
• • OPWDD clearance for convictions of criminal offenses.
  • A drug screen prior to the commencement of employment.
  • Approval of NYS Justice Center.
• Physical and Mental Requirements
• • Exercising independent judgment, managing multiple tasks, coping with stressful situations and deadlines.
  • Staying awake and alert while on duty.
  • Ability to perform sedentary physical activity of an administrative nature.
  
  

WORKING CONDITIONS:

Will work in assigned Agency office and assigned IRAs during typical business hours.

Is required to work one weekend day each week.

Community Services for Every1 has supported the people of our community for over 30 years. Those with intellectual and developmental disabilities, and those who are simply in need. Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people. And those people are the lifeblood of Community Services for Every1. They’re employees who thrive on helping and who have a passion for connecting. Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other. We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow. Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!