Job Description

Job Title: Manager of Volunteer Services  Reports                To: Senior Director of Programs

FLSA Status: Exempt                                                                Department: Program

Labor Status: Non-Union                                                          Approved By/Date: 4/23/2025

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 35 years, the agency has provided 14M free, scratch-made meals.

The Manager of Volunteer Services is responsible for managing the daily operations of a robust Volunteer Program that includes planning, organizing and directing the recruitment, training, retention and utilization of volunteers.  Additionally, this position is responsible for collaborating with all departments to ensure that volunteer needs are being met across the agency, including kitchen, special events, delivery and holiday volunteers.  The position is an integral part of the operations of the agency and must be proactive in assessing and matching department needs with volunteer services.

Primary Responsibilities include the following.  Other duties may be assigned.

• Manages the Volunteer Coordinator roles at all Community Servings sites
• Manages the volunteer database, volunteer tracking and analyzes data for internal reporting
• Manages the Kitchen Volunteer, Corporate Volunteer, Delivery Volunteer, and select Event Volunteer programs 

Recruitment 

• Oversees scheduling and confirmation of bookings for both groups and individual volunteers
• Recruits volunteers from new and existing sources
• Maintains, fosters and builds relationships with collaborative organizations to grow volunteer base
• Designs and ensures implementation of outreach strategies
• Leads community outreach efforts and is a champion of volunteerism at Community Servings, more specifically identifying new sources of volunteers 
• Develops new volunteer engagement activities and retention initiatives
• Appropriately manages all volunteer inquiries with a focus on excellent customer service
• Anticipates and plans for seasonal shifts in volunteer recruitment and kitchen needs
• Develops and maintains a system of ongoing appreciation and recognition for volunteers
• Creates opportunities for volunteers of all ability levels to participate in Community Servings’ work

Coordination & Communication 

• Works collaboratively and closely with the Packaging Kitchen Manager, Production Manager and Executive Chef to ensure a quality kitchen volunteer experience and also that kitchen volunteer needs are met  
• Builds and maintains effective communication among volunteers and staff 
• Designs, adjusts and conducts group and individual volunteer orientations 
• Works closely with the Development Department to identify volunteers and corporate volunteer groups to be cultivated for philanthropy
• Works closely with Communications Team to include volunteer recruitment needs in agency newsletters, social media posts, website and other communications
• Strategically plans how to leverage volunteers to increase impact, expand program reach

General

• Assists in other program areas on request
• Other duties as assigned by Senior Director of Programs

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work independently, collaborate with colleagues and build relationships with partner organizations to increase Community Servings visibility in the community.
• Anticipated schedule is 8:30AM-4:30PM, Monday-Friday, with most work occurring in-person: four days a week at the Jamaica Plain office and one day a week at the Mansfield office. 
• Proficient in Outlook, Excel, PowerPoint, Word and SalesForce
• Strong project management skills, including the ability to manage multiple projects and meet deadlines.
• Must be a self-starter with strong organizational and follow up skills.
• Bi-lingual speaking ability (e.g. Spanish) is a plus.
• Public speaking experience

Education/Experience

Minimum of a Bachelor’s degree and at least 2 years of experience in the area of volunteer management/recruitment or equivalent combination of education and experience

Supervisory Responsibilities

Directly supervise the Volunteer Coordinators, volunteers, and volunteer team interns.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely required to stand and walk.

Benefits:

We offer a complete benefits program including:

• Medical, Vision Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement 
• 403(b) Retirement Plan
• Free Dental Insurance 
• Free daily community lunch
• Free parking 

"Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. We do not sponsor visas."

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.