What are the responsibilities and job description for the Scheduler/Dispatcher position at Community Transportation Network?
Job Title: Scheduler/Dispatcher
Location: Community Transportation Network - 5601 Industrial Road Fort Wayne, IN 46825
Shift: 6:00 AM - 2:30 PM (30-minute lunch)
Hourly Rate: Starting between $17.00 - $18.00
Perks: 3 weeks PTO in your first year, Platinum-level Health Insurance, & Retirement Match
Love solving puzzles? Thrive in a fast-paced environment? Want your evenings free? This job is for you!
About Us:
At CTN, we provide safe, reliable transportation for individuals who need it most. Our team is mission-driven, community-focused, and committed to making a difference.
Position Overview:
The Scheduler/Dispatcher is a full-time, non-exempt position reporting to the Director of Operations. This role is responsible for managing daily dispatch operations using electronic scheduling software, ensuring efficient trip planning for clients. The Scheduler/Dispatcher will also coordinate trips up to a week in advance, balancing vehicle availability, time constraints, and location logistics. This position regularly interacts with clients, family members, partner agencies, and CTN staff and volunteers.
Key Responsibilities:
- Coordinate and dispatch daily transportation services efficiently.
- Monitor and adjust schedules in real time to accommodate client needs.
- Communicate effectively with drivers, clients, and staff to ensure smooth operations.
- Utilize scheduling software to optimize routes and vehicle assignments.
- Respond promptly to scheduling challenges and implement effective solutions.
- Answer phone calls, input trip details, and schedule transportation services.
- Prioritize calls and make scheduling modifications as needed.
- Prepare and send driver manifests daily.
- Maintain a professional and supportive approach when addressing client concerns.
- Occasionally serve as a backup driver when required.
Qualifications & Skills:
- Strong customer service and communication skills.
- Ability to multitask and stay calm in a fast-paced environment.
- Experience in scheduling, dispatching, or logistics is a plus (training available for the right candidate).
- Proficiency with computers and scheduling software.
- Familiarity with Fort Wayne is a plus for effective route planning.
- Ability to pass a criminal record screening.
- Strong organizational and problem-solving skills.
Why You’ll Love It Here:
- Work that makes a real impact in the community.
- A supportive, team-oriented work environment.
- Competitive pay benefits (including 3 weeks PTO in year one!).
- Work-life balance—enjoy your evenings off.
- Opportunities for professional growth within a mission-driven organization.
Performance will be formally evaluated after 90 days and annually thereafter.
Ready to join a team that values your skills? Apply now and help us keep our community moving! Learn more about us at www.RideCTN.org.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Morning shift
Work Location: In person
Salary : $17 - $18
