Confidential Secretary

LOCATION: Foothills Clinic

TYPE OF EMPLOYMENT: Benefited, 40 hours

Schedule: Monday-Friday 8:00am-4:30pm

PAY RATE: $17.20-$20.20/hr. 

Reports to: Clinic Manager
Accountable to: Foothills Clinic Manager, Vice President/COO

Position Overview:

The Confidential Secretary plays a key role in supporting the Clinic Manager by ensuring smooth daily operations and delivering exceptional customer service. This position requires professionalism, strong organizational skills, and a commitment to providing a welcoming and efficient experience for patients and visitors. The role involves receptionist duties, administrative support, clerical tasks, and data processing, all while maintaining a patient-centered approach.

Key Responsibilities:

1. Customer Service & Front Office Support:

• • Serve as the first point of contact for patients and guests, providing a warm and professional welcome.
  • Manage receptionist duties, including scheduling, greeting patients, billing, and typing.
  • Handle communications with professionalism and efficiency.
  • Address patient inquiries and concerns, ensuring a high level of service and satisfaction.
  • Track and send service satisfaction surveys to assess and improve patient experience.
  • Maintain discharge and same-day status lists, ensuring appropriate follow-up communication.

1. Administrative & Clerical Duties:

• • Sort, read, and distribute mail in a timely manner.
  • Maintain organized and accurate files, correspondence, and records.
  • Provide secretarial support to clinical staff as needed.
  • Complete Safety Surveillance checklists and communicate any immediate concerns.
  • Coordinate medication refill requests and follow up with pharmacies on behalf of prescribing providers.

1. Data Processing & Office Coordination:

• • Perform electronic data processing tasks with accuracy.
  • Execute various typing and clerical duties as assigned by administrative personnel.
  • Participate in staff meetings and contribute to team collaboration efforts.

Qualifications:

• High School Diploma or equivalent required.
• Minimum of one year of secretarial experience, with proven proficiency in electronic data processing.
• Strong interpersonal and communication skills with a focus on customer service.
• Ability to multitask, maintain confidentiality, and work efficiently in a clinical environment.

Equal Employment Opportunity Statement:

CWI is an Equal Opportunity Employer, and supports Diversity, Equity and Inclusion in its hiring and employment practices, so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.