What are the responsibilities and job description for the BILINGUAL LOAN SPECIALIST position at CommunityAmerica Credit Union?
Summary : J ob Summary
The Bilingual Loan Specialist serves and supports existing and potential members with loan origination requests received through various inbound and online channels. Continually provide a prompt and professional member experience with an interactive, consultative, loan origination process that deepens member relationships and assist members in meeting their financial goals with the appropriate loan products and / or services.
Schedule : Monday-Friday from 8am-6pm and rotating Saturdays from 8am-2pm
Duties & Responsibilities :
Duties and Responsibilities
- Provide support and service to existing and potential members who contact the credit union for lending through online applications and inbound calls, offering additional products and services.
- Demonstrate empathy for members and create a world class member experience.
- Ensures applications get processed, followed up on, and completed in a timely manner.
- Fully understands the credit unions lending products and services to assist members with their financial needs.
- Determine members immediate needs and opportunities by engaging the member and strengthening member relationships, uncovering the unperceived needs of the member.
- Offer loan prospects based upon information from the credit bureau, conversation, or account information that deems worthy and beneficial to the member and the organization.
- Utilize lending guidelines to ensure offers or requests fall within a reasonable expectation of the policy.
- Hit metrics and goals through a combination of optimizing time, loan leads, and existing pipeline.
- Educate, explain, and offer ancillary products with each loan conversation being had with a member.
- Perform each financial transaction in an efficient and precise manner showing accuracy, detail, and completion.
- Ensure the member has a complete understanding of the terms, expectations, and details of any loan interaction to avoid confusion or misunderstandings.
- Review accounts for red flags such as : delinquencies, account holds, negative balances, memo warnings, etc. before approving, opening, disbursing any savings / loan proceeds.
- Follow all KYC / BSA policies and procedures.
- Support a team atmosphere in each interaction with peers, leadership, or external departments.
Requirements :
Education and Experience Requirements :
Required Knowledge, Skills and Abilities :
Preferred Knowledge, Skills and Abilities :
