What are the responsibilities and job description for the Account Manager position at CommunityCare?
JOB SUMMARY :
Responsible for helping CommunityCare achieve membership growth targets by meeting or exceeding goal levels for the retention of enrolled groups and members. The incumbent is responsible for establishing positive business relationships with decision makers and decision influencers at enrolled groups, as well as with producers and consultants associated with enrolled groups.
KEY RESPONSIBILITIES :
- Establishing positive business relationships with strategic decision makers and influencers at enrolled groups.
- When requested, coordinates the resolution of a variety of problems involving claims, membership and billing outcomes presented by groups and producers. Effectively channels these issues to the appropriate CommunityCare area for the most efficient handling possible.
- Works with sales representatives to create smooth transitions between new group sales and new group implementations. Conducts employee meetings at new and enrolled groups. Proactively schedules large group annual open enrollment meetings to avoid conflicts.
- Communicates and validates the value of ComuntiyCare's benefits plans, including compiling specialized reports for groups, producers and consultants. Maintains a knowledge of the actuarial and underwriting basis for calculating renewals and renewal options.
- Coordinates a variety of wellness activities and health benefit fairs. Perform other duties as assigned.
- Works with internal departments to establish changes required to create successful renewal outcomes that are viable for all involved.
- Perform other duties as assigned.
QUALIFICATIONS :
EDUCATION / EXPERIENCE :
