What are the responsibilities and job description for the Director Multi Specialty Clinics position at CommWell Health?
GENERAL REQUIREMENTS
Multidisciplinary
- Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
- Applies critical thinking and problem-solving skills to ensure well management of medical and ancillary services.
- Communicate frequently with Sr. Director of Nursing and keeps informed as needed on any issues or concerns.
- Communicates appropriately with Lead Medical and Dental Providers and Sr. Director of BH Services.
- Maintains open, frequent communication with all staff of all responsible clinics, as well as patients and guest by maintaining a daily presence in the departments; reinforces perception of leadership as interested and responsive.
- Hold regular “Operation Eagle” meetings and creates and implements processes that will improve patient satisfaction scores.
- Maintains collaborative working relationship with Leadership Management team,
- Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
- Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed.
- Monitors and supervises operational flow of patients throughout Multispecialty Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
- Hold morning huddle “fly in” meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities.
- Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel.
- Performs Disciplinary actions and coaching when necessary.
- Conducts performance evaluations in a timely and consistent manner.
- Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home.
- Responsible for oversight of ordering supplies and maintaining adequate clinical inventory.
- Participates in committees such as Pharmacy committee, medical primary care team, and others as needed.
- Communicates with primary care team members, and assist the development of clinical practice guidelines, supporting best practices and evidence-based medicine with Lead Providers, as needed.
- Provides training for electronic medical/health record to professional and support staff as needed
- Participates in the formulation, review and revision of all policies and procedures related to patient care areas.
- Supports development and collection of data for financial and operational dashboards.
- Supports Patient Centered Health Home Model.
- Active member of the Leadership Management Team.
- Participates in case review during PCHH huddles
Multidisciplinary
- RN Nursing duties, as needed
- Other duties as assigned
Required Skills
CERTIFICATIONS AND LICENSURES
CERTIFICATIONS AND LICENSURES
- BLS Certificate from American Red Cross or American Heart Association
- Registered Nurse (RN) with current NC license (If applicable)
- Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
Experience
Preferred- -Minimum ten (10) years of direct patient care experience as a healthcare professional including supervisory experience. -An equivalent combination of related education and experience may be considered.
Education
Preferred- Bachelors or better in Nursing
- Associates or better in Nursing
Licenses & Certifications
Preferred- VALID DRIVERS LICENSE
- RN
- BLS
