What are the responsibilities and job description for the Front Desk Receptionist- GSA position at CommWell?
General Requirements
• Responsible for collecting and inputting demographic, insurance and specific billing information
taken directly from patient by registering new patients in the computer system and updating
information on established patients every time they come into the center. Includes obtaining
valid identification and insurance verification through computer and by phone.
• Identify, educate and enroll patients on Eagle Care (sliding scale fee) program. Informs patients
of income verification process and account status.
• A Certified Applications Counselor (CAC) will meet with patient to determine if they are true self
pay or whether they will qualify for the Affordable Care Act and/or Medicaid/CHIP.
• Set-up patient charts with accurate information for medical colleagues to be able to input data
into correct charts.
• Determine patient type and category (migrant/seasonal/other).
• Monitor’s patient and visitor traffic during clinic hours and greets all patients. Accurately
performs check in and check out process.
• Responsible for balancing and closing out cash drawers. Preparing end of day reports while
maintaining a cash drawer with adequate change to operate. Includes daily balancing cash and
reports for submission to finance department.
• Assist patients with payment options for those who have high balances by educating and
committing patients to a payment plan to resolve their outstanding balance.
• Scheduling patients for follow-up or new visits as needed.
• Maintain adequate supplies at workstation to efficiently check in and check out patients with
minimum wait time including adult and pediatric charts, office supplies and up-to-date blank
forms required for patient check in process.
• Responsible for communicating information to clients and visitors regarding services of the
center and how to utilize these services. Provide written medical excuse absentee forms.
• A Certified Applications Counselor (CAD) Provide outreach to consumers in both individual and
group settings, focusing on broad topics related to health insurance and coverage options.
• Certified Applications Counselor (CAD) will provide weekly progress reports on education
contacts, completed enrollments and other metrics as required.
• Participate in all federal and organizationally mandated training related to outreach eligibility
navigation.
• Present Eagle Excellence Service at all times.
• Other duties as assigned
Required Skills
CERTIFICATIONS AND LICENSURES
• CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed.
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
