What are the responsibilities and job description for the Patient Financial Counselor position at CommWell?
GENERAL REQUIREMENTS
• Conduct comprehensive screenings of patients to determine their eligibility for Affordable Care Act (ACA) and Medicaid.
• Assist eligible patients in completing enrollment applications accurately and efficiently.
• Collaborate with patient’s insurance representative and various agencies to resolve any issues related to eligibility and enrollment.
• Maintain accurate and up-to-date records of patient information, screenings, and enrollment activities in accordance with organizational policies and procedures.
• Stay informed about changes in healthcare policies, eligibility criteria, and program requirements to ensure accurate and up-to-date information is provided to patients.
• Collaborate with other members of CommWell Health to ensure a seamless and coordinated patient experience.
• Stay up-to-date with Affordable Care Act (ACA), and provide patient resources to sign up for available insurance plans on the Marketplace.
• Participate in CommWell Health outreach events for screening and enrollments.
• Attend training and seminars as required.
• Model CommWell Health’s values
o Collaborative Leadership - WE, not me
o Value of Valuing - WE value the strengths and uniqueness of everyone
o Teamwork - WE work together
o Integrity - WE do the right thing
o Learning Environment - WE question, WE learn, WE innovate
o Continuous Improvement - OUR excellence tomorrow is greater than OUR excellence today!
o Safety - We Strive for Zero Harm
Required Skills
CERTIFICATIONS AND LICENSURES
• Annual ACA Certification
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges
