What are the responsibilities and job description for the Help Desk Technician position at Compas?
Help Desk Support Technician
Are you a tech-savvy problem-solver with a passion for helping others? We're seeking a dedicated and enthusiastic Help Desk Support Technician to join our growing team! In this role, you'll be the first point of contact for our employees, providing top-notch technical support and ensuring a smooth and productive work environment.
What You'll Do:
- Be the go-to person for resolving technical challenges, from troubleshooting software glitches to setting up new workstations.
- Manage incoming support requests via our ticketing system, ensuring timely resolution and adherence to SLAs.
- Configure and maintain computer hardware and software, including Windows 10/11, MacOS, Microsoft Office Suite, and peripheral equipment.
- Assist in managing system images and maintaining accurate inventory records.
- Provide on-site and remote support, empowering employees with the tools and knowledge they need to succeed.
- Train end-users on conference room technology and other internal systems.
- Collaborate with our IT Admin team to manage equipment and software licenses.
- Contribute to a positive and collaborative team environment, escalating complex issues as needed.
- Maintain accurate documentation and contribute to the continuous improvement of our support processes.
What You'll Bring:
- 1-2 years of experience in a Help Desk Support role, demonstrating a proven track record of resolving technical issues.
- Solid understanding of Active Directory, Office 365 administration, and Windows 10/11 troubleshooting.
- Proficiency in Microsoft Office Suite applications and strong hardware troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A proactive and customer-centric approach, with a passion for providing exceptional service.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- A desire to learn and grow in a dynamic environment.
Bonus Points:
- A Certification or similar
- Experience with Linux/MacOS
- Familiarity with ConnectWise Manage/NinjaRMM
- Knowledge of AWS
Physical Requirements:
- Ability to climb under desks and lift equipment.
- Reliable transportation for travel between offices.
- Availability for occasional extended and on-call hours
