What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
Required Skills & Experience
Exceptional customer service and communication skills
Aptitude and interest in learning IT/Helpdesk
Experience working in a corporate environment using Microsoft Word, Excel, etc.
Nice to Have Skills & Experience
A Certified
Experience working in a Helpdesk role providing tier 1 support and troubleshooting
EPIC and MAC experience
Experience in a hospital environment
Bachelor's degree
Job Description
A large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH.
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Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
Salary : $19 - $20
