Call Specialist-bilingual

It's a great feeling to work for a company that does so much good for others around the world!

Company: Compass United
Program: ORRNCC
Location: Remote
Position title: Call Specialist
Reporting to: Call Specialist Acting Supervisor or Case Manager Supervisor-Call Specialist Lead
FLSA: Non-Exempt
Pay Grade:
Classification: Full-Time
Supervises: N/A
SCA Class: Yes
Memberships: N/A
Academic Req: Required – Bachelor's or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Preferred – Graduate degree from accredited program/university in a related field
Certifications: First aid, CPR, Emergency behavior intervention
Work experience: Required – One (1) year of related experience and/or training including experience working in crisis intervention; Preferred – Experience in working with immigrant populations and child welfare
Critical Action Items & Measurable Deliverables:
1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
3. Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
4. Maintain a minimum number of weekly contacts with children and families.
5. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
6. Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
7. Engage and involve children and their sponsors in the casework process.
8. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
9. Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
10. Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
11. Work evenings, weekends and holidays as needed or requested by position supervisor.
12. Implement Compass United safety protocols including evacuating with children and other staff in case of an emergency.
13. Maintain confidentiality in all areas of the service population and program operations.
14. Maintain Compass United professional and ethical standards of conduct outlined in Compass United employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
Other Responsibilities:
1. Coordinate referrals, service planning and documentation of services for assigned caseload.
2. Act as a liaison with stakeholders, including legal providers and immigration court.
3. Accept crisis calls and provide support to families in crisis.
4. Participate in weekly face to face or phone supervision with the supervisor.
5. Frequently travel from one location to another within the office.
6. Meet all deadlines required by program supervisor and federal partners.
Requirements:
1. Pass a pre-employment drug screen and random drug screens throughout employment.
2. Provide proof of work eligibility status upon request.
3. Pass a pre-employment and biennial criminal background checks.
4. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
b. Work collaboratively with other staff members, service providers and professionals.
c. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
d. Maintain computer literacy required to meet the responsibilities of the position.
e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
5. Demonstrate a working knowledge of all Compass United policies and procedures.

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.