Dental Front Office

Job Title: Dental Front Office Coordinator

Location: Compass Dental
Job Type: Full-Time/ Monday-Thursday
Salary: Competitive (based on experience)

About Us:
At Compass Dental, we are dedicated to providing high-quality dental care to our patients in a warm and welcoming environment. We are looking for a motivated and friendly Dental Front Office Coordinator to join our team. If you are passionate about patient care, organized, and thrive in a fast-paced environment, we would love to hear from you!

Position Overview:
The Dental Front Office Coordinator is responsible for managing the front desk operations of our dental practice, ensuring a smooth and efficient patient experience from check-in to check-out. This role is critical in supporting our patients, managing appointments, and handling administrative duties. You will work closely with the dental team to ensure a positive experience for all patients.

Key Responsibilities:

• Patient Reception & Communication:
• Greet patients with a friendly and welcoming attitude.
• Answer phone calls and respond to inquiries regarding appointments, treatments, and office policies.
• Respond to emails and text messages.
• Schedule, confirm, and reschedule patient appointments.
• Maintain a clean and organized front office area.
• Insurance & Billing:
• Verify insurance coverage and eligibility and explain benefits to patients.
• Assist patients with understanding their financial responsibilities, including co-pays and billing inquiries.
• Process insurance claims and follow up on outstanding claims.
• Administrative Support:
• Ensure accurate patient records and documentation are maintained.
• Manage patient check-in and check-out procedures efficiently.
• Coordinate patient referrals and follow-up care.
• Patient Care Coordination:
• Work with the clinical team to manage patient flow and ensure timely and efficient appointments.
• Provide patients with necessary paperwork and instructions prior to appointments.
• Assist in managing patient wait times and ensuring a positive experience.
• Team Collaboration:
• Communicate effectively with the dental team, including dentists, hygienists, and office staff.
• Support the practice manager in day-to-day office operations and other administrative tasks.

Qualifications:

• High school diploma or equivalent (required); associate degree or higher (preferred).
• Previous .
• Knowledge of dental terminology, office procedures, and dental software is a plus.
• Strong communication, organizational, and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in using office equipment (e.g., phones, computers, fax machines).
• Ability to maintain confidentiality and manage sensitive patient information.

Why Join Us?

• Competitive salary and benefits package.
• Supportive and friendly work environment.
• Opportunities for professional development and career growth.
• Work in a state-of-the-art dental practice.

How to Apply:
If you're ready to be part of a dynamic team and contribute to providing excellent patient care, please submit your resume and cover letter to info@compassdentalhickory.com attention Misty.

Compass Dental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Schedule:

• Day shift
• No weekends

Experience:

• Computer skills: 1 year (Preferred)
• Dental Front Office: 1 year (Required)

Ability to Commute:

• Hickory, NC 28601 (Required)

Ability to Relocate:

• Hickory, NC 28601: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $20