What are the responsibilities and job description for the BPO Recruiting Specialist (Philippines) position at Compass Experience Labs?
MEET COMPASS
We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Recruiting Specialist
The primary role of the Recruiter is to attract, screen, interview, and hire a diverse pool of qualified and capable associates. The majority of the recruiting activities for this role are related to hourly remote customer service positions, but there may be an occasional need for recruiting for exempt-level positions.
Responsibilities:
We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Recruiting Specialist
The primary role of the Recruiter is to attract, screen, interview, and hire a diverse pool of qualified and capable associates. The majority of the recruiting activities for this role are related to hourly remote customer service positions, but there may be an occasional need for recruiting for exempt-level positions.
Responsibilities:
- Assist with job posting and advertising processes.
- Screen applications and select qualified candidates.
- Schedule interviews; oversee the preparation of interview questions and other hiring and selection materials.
- Facilitate and implement all phases of the recruitment process.
- When needed, collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
- Identify effective recruiting strategies to increase candidate flow based on the available role, industry standards, and the needs of the organization.
- Collaborate with the hiring manager and/or other human resource staff to coordinate start dates and other pertinent employment details.
- Perform other duties as assigned.
- Excellent English verbal, written, and organizational communication skills.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
- Ability to quickly learn applicant-tracking software or other recruitment systems.
- Proficient with Microsoft Office Suite, Google Workspace, or related software. Experience with Clear CompanyATS and UKG Pro for Onboarding a plus.
- Can exercise good judgment and has the ability to make solid decisions to ensure highly qualified individuals are hired.
- Able to work in a fast-paced environment and the ability to communicate effectively with candidates and team members in a remote work environment.
- Strong multitasking skills and the ability to manage multiple projects simultaneously.
- Proven track record of meeting and exceeding hiring targets and staying focused on quality.
- Ability to think outside the box and be innovative in finding candidates.
- Willingness to work extended hours/weekends when necessary.
- Minimum of 5years experience Recruitingin a high-volume BPO setting required
- Full Time (40 hours weekly)
- Office is located in Columbus, Ohio (we are currently working remotely)
- Must have a strong internet connection with the ability to support online systems and applications
- Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
- Ability to operate a computer/laptop and a headset
- Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)