CONFERENCE COORDINATOR

Job Summary

Overall Job Responsibilities:
* Associates will embrace and maintain Hospitality Core Values - honesty, integrity, responsibility
* Associates will follow all Hospitality Service Codes
* Associates will interact as team players, take initiative, and remain alert for imaginative approaches to day-to-day tasks
* Associates will respond positively to Managers/Supervisors on direct requests as required
* Associates will maintain a professional appearance and grooming standard as indicated in the company employee handbook
* As business dictates, Associates will be flexible with regard to working during lunch breaks, after business hours and on weekends; compensation in the way of additional time off will be granted for weekend duties
* Associates are present at start of event/meeting to connect with client/host of event
* Associates have the ability to multitask between on-site events and administrative tasks.

Key Areas of Responsibility:
* Provide a single point of contact for planning and executing meetings and events for Property employees and clients
* Handle bookings in Scheduling System, and maintain solid knowledge of technology program used at the Center; create and distribute work order documents to clients and vendor colleagues prior to events; provide utilization reports to clients as needed
* Provide administrative assistance to clients during their event
* Possess ability to multi-task on a daily basis with emphasis on attention to detail
* Demonstrate exceptional customer service to all clients; serve all meeting participants in a courteous and hospitable manner with honesty and integrity; provide alert and warm greeting to every meeting participant upon their arrival; escort guests to meeting rooms and hang jackets/coats as required
* Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action
* Participate in weekly Conference Operations/Resume meetings with all vendor groups to discuss line-by-line details of upcoming events
* Always think outside-the-box before responding to clients; ensure that all bases are covered-e.g. checking on space availability ensuring there is ample time to accomplish setup/breakdown, IT requirements
* Keep all mandatory Standard Operating Procedures (SOP’s) where they can be easily accessed when needed; always update documents
* Direct the setting of all conference events to pre-determined specifications of clients; maintain solid knowledge of all meeting room set-styles, how to configure properly and which configuration to propose for each meeting venue
* Communicate frequently with Set Up Coordinator to ensure that all space is set appropriately; perform daily walkthrough of space (morning and evening), and refresh and reset room as required; check on food and beverage prior to clients arrival to make certain menu, etc. is accurate
* Stay committed to ensuring that all expectations and requirements are met prior to arrival and throughout the event; own a responsibility completely from start to finish
* Exemplify a positive can do attitude and contribute whatever it takes to produce a successful event every time
* Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property

Management, and Security; communicate frequently

* Strong/solid grammar, writing and proofreading skills a must
* Strong knowledge and use of Excel and PowerPoint
* Remain flexible throughout the day with managing tasks, and be available after hours and on weekends when required
* Respond positively to rapidly changing priorities and business pressures by following the direction of Sentry management
* Possess a consistent strong and solid commitment to hospitality and all of its requirements
* Demonstrates the knowledge transfer in working with c-suite level executives