LEARNING & DEVELOPMENT MANAGER - CHARLOTTE, NC

Job Summary

At Canteen, we are dedicated to fostering a culture of continuous learning and development. We are looking for a passionate and experienced Learning & Development Manager to join our team and lead our training initiatives. If you are enthusiastic about helping others grow and excel, we want to hear from you!

As a Learning & Development Manager, you will be responsible for designing, implementing, and evaluating training programs that enhance the skills and performance of our associates. You will work closely with various departments to identify training needs and develop effective training solutions. The ideal candidate will have a proven track record in corporate training and development, excellent communication skills, and the ability to manage multiple projects simultaneously.

Essential Role Responsibilities:

Program Development and Implementation:

• Assess training needs through surveys, interviews, focus groups, and communication with managers and employees.
• Create, update, and organize training materials such as user guides, videos, PowerPoints and other materials supporting virtual learning.
• Collaborate with vendors and third-party training providers to develop training materials and programs including e-learning content.
• Implement comprehensive training programs for hourly and salaried associates.

Program Management:

• Develop annual training plan based on training needs assessment and prioritized sector initiatives.
• Conduct organization-wide training needs assessments and identify skill or knowledge gaps.
• Manage and coordinate the Learning Management System and assign mandatory training across the organization.

Training Delivery and Facilitation:

• Utilize diverse training methods tailored to different learning styles.
• Facilitate training and development programs using various formats including group discussions, lectures, simulations and videos

Evaluation and Continuous Improvement:

• Create and administer post-training evaluations, tests, and assessments to measure instructional effectiveness and determine the impact on employee performance and KPIs
• Maintain records of training activities, attendance, results of tests and assessments, and retraining requirements.
• Ensures that training milestones and goals are met while adhering to approved training budget

Preferred Qualifications:

• Bachelor’s degree in Training, Human Resources, Education, or a related field preferred.
• At least two years of experience in training and development, preferably in a corporate setting.
• Proven experience managing comprehensive training programs and developing training materials
• Knowledge of instructional design theory and implementation

Qualifications:

• 5 years professional experience in corporate, agency or public-sector communications role.
• Bachelor’s degree in Training, Human Resources, Education, or a related field preferred
• Experience in Vending, Micromarkets and/or Office Coffee Service industries valued but not required.
  

Other Qualifications:

• Must be willing to travel up to 35%.
• Proficiency in Microsoft Office programs required.
• Experience with Camtasia, Snagit or other video development software preferred.
• Ability to manage multiple tasks and deadlines with a positive, can-do attitude.