Demo

HOSPITALITY SERVICES MANAGER

Compass Group, North America
Washington, DC Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/11/2025

Flik Hospitality Group

Salary : $29.81 - $33.65 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

Job Summary

The Hospitality Service Manager is committed to overseeing the coordination of work for themselves and their team to deliver exceptional service standards while ensuring consistent client satisfaction. This role focuses on optimizing the workspace and efficiently fulfilling onsite meeting and event requests while delivering timely and clear communications and updates and partnering with office operations.

Key Responsibilities :

  • Act as the main contact for guests, employees, and administrative teams at various locations in the region.
  • Build and maintain relationships with key business owners within the workplace to align operations with corporate guidelines.
  • Prepare daily, weekly, and monthly reports, analyzing key metrics related to workplace offerings, guest registration, and space management usage.
  • Communicate effectively with the onsite operations team to ensure accurate workspace bookings.
  • Resolve space or amenities-related issues to enhance and ensure an elevated user experience.
  • Guide and coach Rapport ambassadors to deliver memorable guest experiences.
  • Experience working with CONDECO and other property management systems.
  • Observe floor operations and user behaviors, suggesting strategic improvements to enhance the overall experience.
  • Lead a team and assist with all HR functions, including payroll support and associate development plans.
  • Coordinate resources to ensure appropriate staffing across all service areas within the space.
  • Maintain proactive, timely, and clear communication with the team and leadership.
  • Ensure space optimization practices, tools, and processes are current and operating accurately; conduct quality assurance checks.
  • Set up conference rooms in various configurations (e.g., theater, classroom, boardroom) as requested.
  • Assist with workplace requests, including facilities tickets and other needs.
  • Deliver and train on white glove service standards, particularly for high-level guests and meetings; mentor team members to uphold service excellence.
  • Provide Tier 1 AV support for meeting needs; experience with Microsoft teams is a plus.
  • Coordinate team reviews and daily activities to ensure timely and accurate task completion.
  • Act as an escalation point for service delivery issues, customer feedback, and ensure resolution and follow-through, engaging leadership as necessary.
  • Oversee and assist in the integration / onboarding of new team members.
  • Facilitate and support offsite events as appropriate.
  • May serve as the point of contact for external vendors and service providers.
  • Catering set-up knowledge and SERV Safe certification preferred.

Preferred Qualifications :

  • A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  • Excellent listening and oral communication skills.
  • Experience with Microsoft Teams / Suite
  • Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside ones job domain.
  • Two to three years experience in a client service / position within a hospitality or corporate environment as a team lead.
  • Apply to Flik today!

    Flik is a member of Compass Group USA

    Click here to Learn More about the Compass Story (http : / / www.compass-usa.com / our-story / )

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    Applications are accepted on an ongoing basis.

    Flik maintains a drug-free workplace.

    Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance / AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site / state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Req ID : 1357585

    Flik Hospitality Group

    HILARIA KWAKUMEY

    req_classification]]

    Salary : $30 - $34

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a HOSPITALITY SERVICES MANAGER?

    Sign up to receive alerts about other jobs on the HOSPITALITY SERVICES MANAGER career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $30,661 - $47,520
    Income Estimation: 
    $50,653 - $75,276
    Income Estimation: 
    $24,982 - $30,953
    Income Estimation: 
    $29,500 - $36,608
    Income Estimation: 
    $57,620 - $74,708
    Income Estimation: 
    $44,630 - $63,234
    Income Estimation: 
    $83,534 - $111,245
    Income Estimation: 
    $70,778 - $99,774
    Income Estimation: 
    $109,459 - $143,369
    Income Estimation: 
    $70,778 - $99,774
    Income Estimation: 
    $89,783 - $130,279
    Income Estimation: 
    $109,459 - $143,369
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Compass Group, North America

    Compass Group, North America
    Hired Organization Address Boise, ID Full Time
    At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining ...
    Compass Group, North America
    Hired Organization Address Louisville, KY Full Time
    Levy Sector Lynn Family Stadium, home to Louisville City FC of the USL Championship and National Women's Soccer League s...
    Compass Group, North America
    Hired Organization Address Portland, OR Full Time
    Levy Sector Position Title : Dishwasher Pay Range : $18.25 to $20.25 A LITTLE ABOUT US Levy is proud to be the Food, Bev...
    Compass Group, North America
    Hired Organization Address Baltimore, MD Part Time
    Morrison Healthcare We are hiring immediately for a part time DISHWASHER position. Location : UMROI - 2200 Kernan Drive,...

    Not the job you're looking for? Here are some other HOSPITALITY SERVICES MANAGER jobs in the Washington, DC area that may be a better fit.

    Hospitality Services Manager

    FTS Inc, Fredericksburg, VA

    HOSPITALITY SERVICES MANAGER

    Compass Group USA, Washington, DC

    AI Assistant is available now!

    Feel free to start your new journey!