What are the responsibilities and job description for the DIRECTOR OF DIGITAL STRATEGY - WEST (REMOTE) position at Compass Group?
Salary: $140,000 - $150,000 bonus eligible (commensurate with experience)
Who We Are
We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We ?rmly believe in the power of imagination, constantly asking ourselves, "What If?" We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).
Compass Digital and Levy are seeking a highly motivated and innovative Digital Strategy Director to drive digital transformation and innovation within the company. This role serves as a subject matter expert, strategic leader, and key liaison between Levy, Compass Digital (CD), and executive-level operators within the Levy sector. The ideal candidate will lead efforts to develop and implement cutting-edge digital strategies that enhance operational efficiency and elevate the customer experience.
Key Responsibilities:
Strategic Leadership & Digital Vision
- Define and support the strategic vision for technology and the digital customer journey, aligning with organizational and client goals.
- Champion digital transformation initiatives to position Levy and Compass Digital as industry leaders.
- Act as a liaison between Levy, Compass Digital, and key stakeholders to ensure alignment and strategic execution.
Collaboration & Client Engagement
- Partner with site operators to develop technology solutions that address operational challenges and enhance client satisfaction.
- Lead and support new business sales and retention efforts, including RFP responses, presentations, and technology demonstrations.
- Participate in quarterly business reviews with clients, vendors, and internal teams to evaluate digital initiatives and technology solutions.
Operational Excellence & Innovation
- Establish and manage technology planning processes for all venues within the division(s), ensuring timely status reporting.
- Advocate for business units by leveraging technology solutions to enhance operational efficiencies and venue dining experiences.
- Oversee the implementation and execution of digital learning opportunities, pilot projects, and hardware remediation initiatives.
- Monitor key performance insights on technology solutions and communicate data-driven recommendations to stakeholders.
- Leverage AI applications and data analytics to support business decision-making and improve operational strategies.
Leadership & Stakeholder Management
- Serve as a digital strategy thought leader, recognized for expertise in digital transformation and technology.
- Represent Levy, Compass Digital, and key stakeholders professionally in accordance with company policies.
- Take a proactive role in identifying business needs and collaborating cross-functionally to deliver impactful solutions.
- Act as a key point of contact for major accounts, addressing issues and ensuring exceptional client service.
Travel & Location Requirements
- The position requires proximity to a major airport to facilitate travel.
- 30% travel is required, which may include weekends, holidays, or hours outside of regular business operations.
- Flexibility and availability are essential to support critical operations and ensure the successful execution of key events. Advance notice will be provided whenever possible.
- Proven experience in digital strategy, technology leadership, or a related field.
- Strong understanding of digital transformation, customer experience, and operational technology solutions.
- Moderate to advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), Smartsheet, and Slack.
- Experience leveraging AI applications for business efficiency and innovation.
- Data analytics expertise to assess digital solution performance and drive strategic recommendations.
- Excellent communication and stakeholder management skills, with the ability to influence and drive change.
- Ability to work independently, manage multiple initiatives, and anticipate business needs.
- Experience in the food service, hospitality, or venue management industry is a plus.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:1407683
Compass Digital
Michelle Lombardozzi
Salary : $140,000 - $150,000
