Premium Suites Supervisor | Chase Field

Join our dynamic at Chase Field as a Premium Suites Supervisor and contribute to the exceptional guest experience in our premium seating areas. As a Supervisor, you'll play a crucial role in delivering high-quality food and service to our guests, ensuring they have a memorable time during events at the ballpark.

• Oversee frontline team members; delegate daily tasks, conducts Pre-Shift meetings with assigned teams to effectively communicate daily goals, updates, and assignments.
• Supervise multiple location units; ensuring efficient operations and quality standards are met.
• Ensure proper suite setup, cleanliness, and organization daily.
• Collaborate with Warehouse staff for product ordering, stocking, and inventory management.
• Work closely with frontline and back-of-house teams to execute event-specific menu items, ensuring adherence to event specifications, recipes, and Levy Core Signature standards.
• Enforce safety standards and food safety compliance, including proper food handling, cross-contamination prevention, and maintaining safe food temperatures.
• Ensure all equipment and stations are properly cleaned and maintained, following safety procedures and sanitation guidelines. Supervise equipment usage and cleanliness.
• Assist with inventory management by monitoring stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
• Conducts accurate inventory counts daily and monthly.
• Collaborate with management and team members to ensure timely service and efficient operations.
• Ensures excellent guest experience; deescalate and resolve guest complaints promptly.
• Operates POS system and oversee adherence to cash-handling procedures; completes end-of-event reconciliation and administrative duties.
• Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
• Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
• Performs other duties as assigned.

Required Skills:

• Excellent customer service skills; ability to interact professionally and effectively.
• Strong leadership, communication, and problem-solving skills.
• Ability to operate point-of-sale systems and cash-handling experience.
• Ability to multi-task in a fast-paced environment.
• Knowledge of food safety regulations, best practices, and sanitation requirements.
• This position may require the following valid certifications; ServSafe Food Certification, ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
• Flexibility to work evenings, weekends, and holidays as required for stadium events.

Qualifications

• Previous experience in the restaurant and/or sports entertainment industry
• 2 years' experience in supervisory role preferred.

Physical demands:

• Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events or as required by operational demands.
• Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
• Exposure to heat, steam, and cold temperatures within the kitchen environment.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, stoop, and kneel as needed.