What are the responsibilities and job description for the Intake Specialist position at Compass Health Center?
As an Intake Specialist, you will be a key point of contact for our patients and play a vital role in the intake and patient admission process. If you are passionate about providing patients with exemplary care, while being sensitive to their individual psychiatric condition, you would be a great addition to our team.
Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do.
This position is remote but requires onsite training for 3 weeks at our Northbrook facility. The hours for this role are: Monday- Thursday (1:30-9:30pm CT) and Sunday (12:30-8:30pm CT).
What You'll Do:
- Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner
- Successfully explain all Compass programs
- Scheduling appointments for new and existing patients as well as complete screenings for potential patients calling for services.
- Obtaining detailed, confidential patient demographic and insurance information in preparation for intake
- Performing data entry of patient information
- Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents
Who You Are:
- Hold a Bachelor's degree in Psychology or related field
- Spanish skills are desirable
- Have previous administrative, customer service, or scheduling experience
- Medical/insurance office experience would be a plus
- Are able to deal with sensitive patient situations in a compassionate and confidential manner
- Are organized and detail-oriented
- Enjoy a fast-paced, collaborative environment
- Proficient in Microsoft Office
- Can support our patients during the following hours: 12-8pm Sat/Sun, 1:30-9:30pm M-F
- While this role is fully remote (except for the first few weeks of training ideally), we are prioritizing candidates in the location of our patients in Illinois, or Maryland, Washington DC, or Virginia
