What are the responsibilities and job description for the Patient Coordinator position at Compass Maritime Group?
The Patient Coordinator is a key team member, responsible for providing an exceptional patient experience from the moment they inquire about services. This role involves managing patient scheduling, handling inquiries, maintaining patient records, and ensuring a smooth and efficient clinic operation. The ideal candidate is highly organized, has excellent customer service skills, and is familiar with medical spa services such as skincare treatments, injectables, and laser therapies.
About Our Organization
Our client is a growing medical spa located in Edgewater, Maryland, with year-over-year growth. Their goal is to deliver an elevated client experience that makes them feel natural, confident, and valued. Known for their collaborative environment and strong industry presence, they are committed to nurturing talent and driving impactful results.
Key Responsibilities
- Greet patients with a friendly, professional demeanor upon arrival and ensure they feel welcomed and comfortable.
- Manage day-to-day office operations, ensuring smooth and efficient administrative processes, including patient management software.
- Complete patient check-in / check-out procedures with each patient.
- Answer patient inquiries via phone, email, and in-person, addressing concerns and providing guidance about treatments, services, and aftercare.
- Follow up with patients regarding their treatment progress, appointments, and satisfaction.
- Schedule patient appointments for consultations, treatments, and follow-up visits while ensuring optimal calendar management for providers.
- Confirm appointments, send reminders, and handle cancellations or rescheduling as necessary.
- Coordinate with providers to ensure adequate time and resources for each patient visit.
- Collaborate with team members to support marketing and office projects.
- Assist with promotions, specials, and upsell opportunities to encourage repeat visits and the adoption of new treatments.
- Provide information on membership packages, seasonal offers, or loyalty programs to patients.
- Track patient satisfaction and gather feedback to help improve services and offers.
- Take initiative and contribute to the growth and efficiency of the business.
Essential Qualifications and Skills
Preferred Skills and Experience
Compensation and Benefits Package
How to Apply for the Office / Marketing Manager Position
If you are a proactive and driven individual looking to advance your career in a supportive and dynamic environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.
Salary : $18 - $23
