What are the responsibilities and job description for the Customer Service Assistant position at Compass Packaging?
Customer Service Assistant
Summary: To process sales information through the quotations, order entry and delivery stages for customers.
Duties:
- Perform all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
- Receives and processes orders via phone, mail, fax and email.
- Verifies information on purchase orders and provides confirmation to customers in a timely matter.
- Clarifies any discrepancies with customers or sales team.
- Performs customer service duties; maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures.
-Satisfy customers requests for pricing and information.
- Gain knowledge of products and services to to troubleshoot issues providing a high quality service to our customers.
- Effectively communicate with other departments.
- Perform other duties as assigned.
Experience:
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in quality assurance management, preferably in a manufacturing or production environment.
- Strong knowledge of project management principles and practices.
- Familiarity with QA/QC methodologies, tools, and techniques.
- Experience in conducting quality inspections and audits.
- Ability to analyze data and generate reports using statistical analysis software.
- Excellent problem-solving skills with the ability to identify root causes of issues and implement effective solutions.
- Strong communication skills, both written and verbal, with the ability to effectively communicate with cross-functional teams.
Join our team as a Customer Service Assistant! In this role, you will be responsible for ensuring the highest level of service to our customers.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Mantua, OH 44255 (Required)
Ability to Relocate:
- Mantua, OH 44255: Relocate before starting work (Required)
Work Location: In person
Salary : $20