Customer Service Assistant

Department: Hustle Notice Biz

Location: Akron

Compensation: $17.50 - $25.00 / hour

Description


Job Title: Customer Service Assistant



Location: Akron, OH
Job Type: Full-Time
Reports to: Customer Service Manager


Job Summary:
We are seeking a dedicated and friendly Customer Service Assistant to join our team. As a key member of our customer support team, you will be responsible for delivering outstanding service to our customers by addressing their inquiries, resolving issues, and ensuring a positive experience with our brand. The ideal candidate is patient, detail-oriented, and able to communicate effectively across various platforms.




Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate product or service information, resolve customer complaints, and troubleshoot issues effectively.


• Assist in processing orders, returns, exchanges, and refunds as required.


• Escalate complex issues to the appropriate department or manager for resolution.


• Ensure customer satisfaction by offering solutions and alternatives when necessary.


• Contribute to continuous improvement by providing feedback and suggestions to enhance the customer service process.


• Work collaboratively with other departments to address customer needs and improve the overall customer experience.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; associate degree or higher preferred.


• Strong verbal and written communication skills.


• Ability to remain calm and professional in stressful situations.


• Excellent problem-solving and multitasking abilities.


• Proficiency in Microsoft Office Suite and experience with customer service software (CRM) is a plus.


• Ability to work independently as well as part of a team.

Benefits

• Competitive salary


• Health, dental, and vision insurance


• Paid time off and holidays


• Opportunities for professional development and advancement