What are the responsibilities and job description for the Guest Services Representative/Call Center position at COMPASS ROSE FOUNDATION INC?
Jones Technical Institute (J-Tech) is a Non-profit Trade school located in Jacksonville, FL and we are searching for professionals to fill positions in our Admissions Department specifically in our Guest Service Center. In this role you will have the opportunity to help prospective students by scheduling interviews with members of our Admissions team. You will have a major role in growing the schools population and being part of a growing school.
Essential duties and responsibilities :
- Ensure prompt communication via phone or text message with all inquiries that come into the campus via phone or internet.
- Correspond and follow-up with prospective students utilizing admissions tools such as phone calls, texting, appointment reminder cards, e-mails, etc. until the student has been interviewed at the campus.
- Learn and become proficient in the Verity client management software system to record accurate data to assist all departments (Advertising, GSC, Admissions, Financial Aid etc.)
- Achieve individual minimum appointment setting, interview, and PDL / Referral generation goals established on a monthly, quarterly, and campaign basis by the President.
- Assist the admissions department as a team in achieving all daily, monthly and campaign goals.
- Ensure success by initiating referral interviews.
- Maintain effective communication with the admissions team and management team.
- Complete individual daily and weekly reports about performance activity as required.
- Participate in monthly or quarterly product knowledge meetings.
- Participate in continuous individual and group training sessions.
- Participation in various school functions such as, but not limited to, orientation, open houses, and Guerilla Marketing as needed.
- Represent the college in a professional and positive manner by attending and participating in various recruitment functions on site as requested.
Education and skills required :
Work environment / physical demands :
QUALITIES OF A GUEST SERVICE CENTER REPRESENTATIVE
