What are the responsibilities and job description for the Claims Call Center Representative position at Stillwater Insurance Services, Inc.?
Join Our Team at Stillwater Insurance Group!
Stillwater Insurance Group is looking for motivated, talented individuals to join our growing team! If you are passionate about making a difference and working in a supportive, dynamic environment, we want to hear from you.
Job Title : Claims Call Center Representative
Location : Jacksonville, FL
Join our collaborative team where effort and work ethic get noticed. Enjoy a positive, friendly, energetic work environment with accessible leadership, where you will have the opportunity to gain experience in the insurance industry and valuable skills while we invest in your future career with us.
Why Stillwater? Stillwater Insurance Group is a mid-sized national insurance provider offering a variety of home, auto and commercial insurance products in 50 states. We are headquartered in Jacksonville, Florida, with additional offices in New York and Omaha, Nebraska. We offer an up-beat and supportive environment for a new team-member who brings a positive attitude, reliable work habits, attention to detail and an interest in learning. Our employees consistently describe Stillwater as a great company with great people where honesty and integrity are high priorities. Coaching and development, recognition and growth opportunities are some of the benefits of working in our small team environment.
We are seeking individuals with strong verbal and written communication skills, a keen attention to detail, and the ability to effectively interact with both external clients and internal teams. In this role, you will provide exceptional customer service to our Property and Casualty insurance policyholders, agents, and lenders through inbound telephone calls and electronic communications. Additionally, you will serve as the first point of contact for loss notifications, capturing and accurately conveying essential claim information. The ideal candidate will demonstrate precision in addressing inquiries, managing complex requests, and maintaining a high standard of service. Effective communication with both clients and internal co-workers, along with the ability to multi-task while focusing on even the smallest details, will be key to success in this position.
Prior customer service and P & C insurance experience, preferred.
Spanish / Bi-lingual skills, a plus.
Qualifications :
- High School Diploma or equivalent, one to three months related experience, or equivalent combination of education and experience.
- Proficient in database software, internet software, spreadsheet, and word processing software.
- Strong organizational, problem-solving, and analytical skills.
- Acute attention to detail.
- Proven ability to handle multiple projects and meet deadlines.
- Strong interpersonal skills.
- Demonstrated ability for basic math skills, including compute rates and percentages and interpreting bar graphs.
- Commitment to excellent customer service.
- Strong PC knowledge and key boarding skills.
- Flexibility is necessary.
Stillwater offers :
Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.
Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.
Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.
