What are the responsibilities and job description for the Customer Service Advocate position at Competition Auto Group?
Competition Automotive Group is committed to providing its associates with a dynamic and supportive work environment. As a BDC Service Representative, you will have the opportunity to grow professionally and personally while delivering exceptional customer service.
In this role, you will be responsible for interacting with our customers through various channels, including phone, email, and live chat. You will also utilize dealership-specific software to schedule service appointments and respond to customer inquiries.
Key Responsibilities:
- Handle inbound service calls and make outbound calls to our customers regarding vehicle repair and servicing.
- Respond to customer inquiries in a timely and professional manner using provided scripts and templates.
- Schedule vehicle service appointments and notify customers of vehicle recalls and overdue service.
- Use dealership-specific software to efficiently manage customer interactions and service appointments.
- Collaborate with internal teams to ensure seamless customer experiences.
