What are the responsibilities and job description for the Office Assistant Dispatch position at COMPETITIVE PLUMBING & DRAINS INC?
Benefits : Competitive salary
Health insurance
Opportunity for advancement
We are a family-owned plumbing company looking for a dependable and motivated Office Assistant / Dispatcher to join our team. While prior experience in dispatching or customer service is a plus, we are happy to train the right person. We're looking for someone who is committed to staying with us long-term and becoming a valued member of our close-knit team. If you're ready to grow with a family-oriented company and contribute to our success, we'd love to hear from you!
Dispatching :
Schedule and send out service calls to our team of plumbers.
Keep in touch with technicians to make sure jobs get done on time.
Update customers on their service status.
Handle urgent calls and prioritize emergencies.
Office Assistance :
Answer phone calls professionally.
Handle customer questions and solve issues quickly.
Keep accurate records of service calls, customer info, and job details.
Perform general office tasks and data entry.
Qualifications :
High school diploma or equivalent; additional education in plumbing and office administration is a plus.
Previous experience in dispatching, customer service, or office administration preferred.
Strong organizational skills and ability to multitask effectively.
Excellent communication skills, both written and verbal.
Proficiency with office software (e.g., Microsoft Office, scheduling software).
Ability to stay calm and efficient under pressure.
Friendly, professional demeanor and a customer-focused attitude.
What We Offer :
Flexible Hours : Start part-time during training and will become full-time.
Supportive Environment : Work in a friendly, family-oriented atmosphere.
Growth Potential : Opportunities for career advancement within our growing company.
If you think you'd be a good fit, send us your resume and we'll be in touch!