Production Specialist I - TLC

Are you highly organized, thrive in fast-paced environments, and have a passion for precision? Do you enjoy multitasking and solving problems to keep everything running smoothly? Join Compex Legal Services as a Production Specialist, where you'll be integral to delivering exceptional service and ensuring our clients' satisfaction.

Who We Are: Compex is the nation’s leading record retrieval provider, trusted by thousands of law firms and major insurance carriers. We streamline record retrieval, summarization, IME interface, and deposition reporting, empowering our clients to make faster, smarter decisions. As a rapidly growing company focused on innovation and technology, we are committed to providing world-class solutions.

What You’ll Do:

• Master the Process: Accurately handle and process both physical and digital records, ensuring smooth workflow and attention to detail. This includes downloading/uploading medical records, study films, and handling x-rays from various sources such as doctor offices and film libraries.
• Software and Technology: Navigate through different types of software to manage records, burn CDs, and manage film libraries.
• Shipping and Documentation: Use UPS to ship documents and track shipments using tracking numbers.
• Quality Control Expert: Review and prepare documents for delivery, ensuring all records meet our high standards before reaching the client.
• Problem-Solver: Collaborate with cross-functional teams to troubleshoot and resolve client concerns swiftly and efficiently.
• Stay Organized: Maintain daily reports on completed work, and provide clear explanations for any backlog or delays.

What You Bring:

• Excellent People Skills: You are a strong communicator, providing excellent customer service and building great relationships with team members.
• Organizational Expertise: You have a talent for prioritizing tasks, managing multiple projects at once, and maintaining a structured workflow.
• Detail-Oriented: You catch even the smallest errors, ensuring accuracy and thoroughness in every task.
• Proactive Attitude: You’re self-driven and ready to tackle challenges, anticipating problems before they arise and handling them with ease.

Qualifications:

• Education: High school diploma or equivalent required; some college coursework or degree is a plus.
• Experience: Previous experience in a similar role is preferred, but we are willing to train the right candidate.
• Tech Proficiency: Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and the ability to quickly learn internet-based software systems.
• Shipping and Tracking Knowledge: Experience with UPS or other shipping systems is a plus.

Why Join Us?

• Exciting, Fast-Paced Work: You’ll be part of a dynamic team with varied tasks that keep things interesting.
• Team Collaboration: Work with multiple teams to ensure all client requests are fulfilled accurately and promptly.
• Impactful Contribution: Your attention to detail and multitasking skills will directly contribute to our clients' success.
• Career Growth: Join a rapidly growing company with opportunities to develop your skills and advance your career.