Project Manager, Strategic Customer Onboarding

Job ID JR0122860

Category Client Relationship, Customer Service & Relations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a dynamic and adaptable Project Manager for our Strategic Customer Onboarding team. This role requires a forward-thinking individual who thrives in a fast-paced, ever-evolving environment where change is not only expected but embraced. The ideal candidate will be comfortable with the concept of "building the car as we drive it," and will excel in managing projects that support varying segments which may change over time. Familiarity with project management tools like Smartsheet and SharePoint is essential, or a willingness to learn and adopt these tools is required.

Key Responsibilities

• Conducts project meetings and is responsible for project deliverables. Monitors the project from initiation through delivery, interfacing with customer and McKesson stakeholders on all matters.
• Serve as the primary point of contact for projects, guiding them from kickoff through to final implementation, even as project parameters evolve.
• Collaborate with various departments (e.g., Credit, Regulatory, Pricing, Sales, etc.) to ensure seamless project execution.
• Proactively plan and adjust schedules, coordinating all aspects of projects while fostering a culture open to change and innovation.
• Conduct project meetings, ensuring all deliverables are met and adapting strategies as necessary to accommodate shifting priorities.
• Develop detailed work plans, schedules, and status reports, and adjust them as needed to reflect project evolution.
• Assess project risks and issues, developing flexible resolutions to meet timeline goals and objectives.
• Strive to meet or exceed implementation goals, adjusting as necessary to maintain alignment with changing customer satisfaction targets.
• Develop and execute dynamic strategies to establish successful, long-term relationships with field sales teams.
• Present project-related information to executives, adapting presentations to reflect any changes in project direction.
• Champion the development of internal/external partnerships to enhance responsiveness to changing customer needs.
• Lead new initiatives with enthusiasm, acting as a catalyst for change and fostering a culture of continuous improvement.
• Drive the development and rollout of new or updated McKesson policies as needed, demonstrating flexibility and responsiveness.

Minimum Requirement

Degree or equivalent with 4 years of relevant experience.

Critical Skills

• 4 years’ experience in sales/customer service or project management within a healthcare or similar industry.
• Thorough knowledge of sales, group purchasing organizations, government, institutional, and long-term care entities, with demonstrated leadership skills.

Additional Skills:

Functional/Technical

• Adaptability and Comfort with Change: Thrive in dynamic environments and excel at navigating and supporting various business units and onboarding processes. Quickly learning and adapting to support new customer types with minimal lead time while effectively managing ongoing operations.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure satisfaction and success.
• Project Management: Effectively manage projects and coordinate resources to achieve goals.
• Analysis/Business Acumen: Analyze data and business acumen to drive strategic decisions.
• Technical Aptitude: Proficient in MS Office (Excel, PowerPoint, SharePoint), Smartsheet, and other technical tools.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives.
• Process Improvement: Identify and implement process improvements for enhanced efficiency.

Professional Attributes

• Embrace Change and Innovation: Maintain a positive attitude towards change and actively seek innovative solutions to complex problems.
• Customer Orientation: Prioritize customer needs and deliver exceptional service.
• Assertiveness and Influence: Confidently assert ideas and influence others to achieve desired outcomes.
• Results Orientation and Energy: Demonstrate a strong focus on achieving results with enthusiasm and drive.
• Decisiveness and Judgment: Make informed decisions quickly and exercise sound judgment.
• Openness and Candor: Communicate openly and honestly, fostering trust and transparency.
• Self-Awareness and Accountability: Recognize personal strengths and areas for improvement and take responsibility for actions.
• Conflict Resolution: Effectively manage and resolve conflicts in a constructive manner.
• Creative Thinking: Approach challenges with creativity and develop innovative solutions.
• Communication (Internal and External): Exhibit excellent communication skills with both internal teams and external stakeholders.

Working Conditions: Office

Travel: Position will require some overnight business trips during the year, with an expectation of up to 10-25% travel.

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!