What are the responsibilities and job description for the Service Advisor position at Complete Automotive Repair and Service?
Job Summary
We are seeking a knowledgeable and customer-oriented Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating vehicle maintenance and repair processes. This role requires a strong understanding of automotive systems and excellent communication skills to effectively address customer needs and concerns.
Responsibilities
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of services recommended, including mechanical repairs, vehicle maintenance, and any additional services required.
- Utilize mechanical knowledge to diagnose issues and recommend appropriate solutions.
- Maintain accurate records of customer interactions, service requests, and vehicle history.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Promote dealership services and products, leveraging sales skills to enhance customer experience.
- Stay updated on industry trends, new technologies, and dealership offerings.
Skills
- Strong mechanical knowledge with experience in auto repair, brake repair, shocks struts, brake systems, and general vehicle maintenance.
- Familiarity with dealership operations and customer service best practices.
- Excellent sales skills with the ability to upsell services effectively.
- Strong communication skills to interact professionally with customers and team members.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills to maintain accurate records.
Join our team as a Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers.
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $45,000 - $75,000