What are the responsibilities and job description for the Admissions Director for Centralized Admissions position at Complete Care Careers?
Complete Care Management is a premier provider of skilled nursing and rehabilitation services, proudly managing over 80 facilities across seven states. Our centralized admissions office in Toms River, NJ, plays a vital role in ensuring seamless transitions for residents and families into our facilities. We are seeking a dynamic Admissions Director to help oversee centralized admissions, ensuring efficiency, accuracy, and compassionate service throughout the admissions process.
Position Overview:
The Admissions Director for Centralized Admissions will oversee all operations related to the intake and admission process for prospective residents across our facilities. This individual will manage a team, build relationships with referral sources, ensure compliance with regulations, and maintain exceptional service standards that align with Complete Care’s commitment to excellence.
Key Responsibilities:
- Oversee the entire admissions process, from initial inquiry to resident placement, ensuring a smooth and efficient workflow.
- Ensure timely responses to inquiries from hospitals, healthcare providers, and families.
- Work collaboratively with facility staff to coordinate and confirm placements.
- Build and maintain strong relationships with referral sources, including hospitals, social workers, and case managers.
- Represent the company professionally to external stakeholders to enhance reputation and trust.
- Ensure all admissions processes comply with state and federal regulations, as well as company policies.
- Monitor and audit admission records for accuracy and completeness.
- Address and resolve issues related to denied or pending admissions.
- Analyze admissions data to identify trends, challenges, and opportunities for improvement.
- Collaborate with leadership to develop and implement strategies to meet occupancy and revenue goals.
- Prepare and present reports on admissions metrics to the executive team.
Qualifications:
Education & Experience:
- Bachelor’s degree in healthcare administration, business, or a related field preferred.
- Minimum of 5 years of experience in admissions, preferably in a healthcare or skilled nursing setting.
- Proven experience in team management and leadership.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Exceptional communication and interpersonal skills to effectively interact with families, referral sources, and internal teams.
- Proficiency in CRM software, electronic health records (EHR), and other admissions-related systems.
- Analytical skills to evaluate data and drive decisions.
- In-depth knowledge of healthcare regulations and skilled nursing admission protocols.
- Compassionate, patient-centered approach to admissions.
- Results-driven with a focus on achieving organizational goals.
- Collaborative and able to work effectively with diverse teams.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and retirement savings plan.
- Opportunities for professional growth within a dynamic organization.
#LI-LA1
