NextGen Application Specialist

Job description

Job Title: Nextgen Support Analyst

Reports to: NextGen Administrator

Position Type: Full Time

Compensation: Negotiable

Benefits: Health Insurance, 401k, and PTO (Vacation and Sick Time)

Job Description:

Complete Care Community Health Center (CCCHC) is a Federally Qualified Health Center with Ten clinics in Greater Los Angeles area. CCCHC is looking for an EHR Support Analyst who will become part of our team in delivering medical care to medically underserved communities. This position provides support and training to physicians and staff over the use of NextGen. The EMR Support Analyst position reports to the Nextgen Administrator and Chief Operations Officer. This position serves as the subject matter expert for training, testing and maintaining NextGen. Provides ongoing support and continued education to all departments within CCCHC.

Responsibilities:

· Provides technical training to end-users on applications including but not limited to NextGen EHR/EPM, Phreesia and Azara.

· Provide support in specific areas such as patient encounters, patient scheduling, clinical workflows, and business operations of NextGen.

· Provide classroom, web based, and one-on-one training to physicians, nurses, ancillary staff, technical staff, and other end-users.

· Assess the training needs of end users and design effective training materials and techniques for individuals with different levels of computer literacy.

· Develops and prepares training materials, schedules, and conducts training (in person and virtual).

·Plan, develop and implement educational programs for staff based on needs assessments, roll out of new clinical applications, system updates, and other organizational goals and changes.

· Assist with tracking of end user training attendance, course completion and knowledge checks.

·Updates and refines training program components based on user needs.

Use written and oral presentation and communication skills to effectively communicate to a diverse audience ranging from unskilled personnel to highly trained and experienced professionals with a wide range of computer skills at all levels.

· Assists managers in establishing educational goals and plans regarding clinical applications for the department/clinic, for a specific group of employees, or a single employee with educational needs.

·Support healthcare workers by providing technical support, troubleshooting, and identifying opportunities for clinical information system improvements.

· Analyze, evaluate, and make recommendations for options in the use of NextGen EHR.

· Develop, maintain, and follow systems policies, procedures, documentations, and workflow(s) for NextGen EHR.

· Collaborate in the development and implementation of strategic plans for enhancing and supporting the health system’s IT environment.

· Communicate updates on the status of incidents, changes, requests and deliverables ·

· Requires travel from site to site and light lifting.

· Work with clinical, billing, I.T. and other staff to ensure best practice workflows are maintained and adopted.

· Other duties as assigned.

Required experience:

· Minimum 3-year experience using an EHR platform (NextGen 5.9 or above).

· Minimum 3-year experience with technical training on an EHR platform.

· Ability to work independently and as part of a collaborative team.

· Provide technical support and basic trouble shooting for users.

· Strong organization skills and attention to detail.

· Strong written and communication skills.

·Classroom management skills.

· Experience working in a FQHC or healthcare environment (preferred).

· Ability to manage time, projects, and assignments effectively without direct supervision.

· Ability to develop and maintain good working relationships with physicians and other clinical staff, and to interact positively and productively with teams.

· Ability to travel to multiple office locations.

· Bilingual

Job Type: Full-time

Pay:

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to commute/relocate:

• Los Angeles, CA 90034: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR: 3-year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $26