What are the responsibilities and job description for the Managed Services Engineer position at Complete Network?
Job Description
Job Description
Complete Network is looking for a Managed Services Engineer with a B.S. in Computer science or Information Technology and five years MSP experience. As a key technical leader, you will be responsible for resolving complex escalated issues, providing advanced technical guidance, and driving continuous improvement. The ideal candidate possesses a deep understanding of a wide range of technologies and thrives in a fast-paced environment where critical thinking and problem-solving are paramount. Candidates must have an entrepreneurial attitude and be able to work independently with minimal supervision.
Primary responsibilities include :
- Responsible for creating, updating, and following best-practices and standard operating procedures (SOPs).
- Act as the escalation point for complex technical issues that cannot be resolved by Tier 1 / 2 support engineers.
- Provide advanced troubleshooting and resolution for incidents involving servers, networks, databases, applications, and cloud services.
- Training and mentoring junior staff.
- Escalation point for on-call resources as required.
- Conduct in-depth root cause analysis to prevent recurring incidents and identify areas for service improvement.
- Contribute to the development and implementation of automation solutions to improve efficiency and reduce manual effort.
- Participate in on-call rotation to provide after-hours support for critical incidents.
- Proactively manage and maintain internal IT infrastructure, including servers, network devices, and security systems, ensuring high availability and performance.
- Lead the planning and implementation of technology upgrades and enhancements to optimize internal IT operations and support business growth.
- Resolve escalated technical issues from Tier 1 support, providing timely and effective solutions.
- Proactively monitor client infrastructure, identifying and addressing potential issues before they impact end-users.
- Implement and maintain client systems, including servers, networks, databases, and applications.
- Collaborate with the service delivery team to ensure service level agreements are met and client expectations are exceeded.
- Stay current on emerging technologies and industry best practices.
Candidate must possess the following skills and experience :
The following skills are a plus :
Company Description
Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.
Company Description
Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.