What are the responsibilities and job description for the Operations Manager - Managed Services position at Harvard Maintenance, Inc?
Position Objective:
The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.
Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.
Essential Duties and Responsibilities:
Compensation:
An Equal Opportunity Employer - M/F/D/V
Company Overview:
The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.
Job Summary:
Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.
- Manage and direct staff activities
- Responsible for P&L activities
- Manage operational policies, objectives and initiatives to ensure cost effectiveness
- Establishes operating policies to mitigate risk
- Provide leadership to develop new customers and maintain existing customer base
- Manage emergency response for all problems
- Create estimates and workload for bids and new job sites
- Bachelor’s Degree or comparable management experience
- Minimum of ten (10) years industry experience
- Ability to demonstrate expertise in the fields concepts, practices and procedures
- Must have working knowledge of MS Office Suite
- Leadership: Demonstrated ability to lead people and get results through others
- Planning: Ability to perform short and long range planning
- Excellent interpersonal and communication skills
- Excellent project and program management skills
Physical Demands and Work Environment:
- Hold professional conversations with clients, subordinates, and colleagues
- Operate all basic office technology
- Ability to conduct face-to-face discussions with individuals or groups at all professional levels
- Work in close proximity to others
- Work outdoors in all changing weather condition in geographical area
- Standing and/or walking, sitting, stooping, or kneeling
Compensation:
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer - M/F/D/V
