What are the responsibilities and job description for the Call Center Specialist - Remote/Office position at Complete Prototype Services, Inc?
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Specialist. As a Call Center Specialist, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries. You will work in a fast-paced environment, handling a high volume of calls and ensuring customer satisfaction.
Responsibilities:
- Answer incoming customer calls and provide accurate and timely information
- Resolve customer inquiries and complaints promptly and efficiently
- Maintain a high level of professionalism and customer service at all times
- Handle customer concerns and escalate complex issues to the appropriate team members
- Use a variety of software tools to navigate customer accounts and update information
- Follow company procedures and policies to ensure consistent service delivery
- Collaborate with team members to improve call center efficiency and productivity
Requirements:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle a high volume of calls and work under pressure
- Proficiency in using computer systems and software applications
- Customer service experience preferred
- Ability to work a flexible schedule, including evenings and weekends
Senior Account Associate (Remote)
Insurance Office of America -
Tuscaloosa, AL
311 CALL CENTER REPRESENTATIVE
City of Tuscaloosa Alabama -
Tuscaloosa, AL
Commercial Insurance Account Manager - Construction (Remote)
Insurance Office of America -
Tuscaloosa, AL