Client Services Coordinator, Compliance Services

The Client Services Coordinator, Compliance Services is an entry-level position responsible for performing various benefit compliance functions including but not limited to analyzing client data and reporting information in accordance with various code sections of the Department of Labor (DOL) and Internal Revenue Service (IRS). This position is client-focused and communication proficiency is required.

This position requires superior communication, analytical abilities, and interpersonal skills. A commitment to teamwork, an eye for detail, the ability to manage time, handle multiple priorities, and work independently are also essential.

Job Duties And Responsibilities

• Excellent and responsive customer service skills
• Work with clients to gather necessary health plan data
• Access and navigate government reporting websites
• Identify and assist with obtaining the necessary documentation
• Identify and extract appropriate health plan information
• Utilize internal software to generate appropriate documents
• Manage the completion of reports and administrative actions for clients
• Provide non-legal assistance to brokers and clients regarding compliance services
• Answer general compliance service questions for internal staff as needed and escalate questions as appropriate
• Excellent organizational and project management skills and strong attention to detail
• Ability to juggle multiple priorities and meet deadlines
• Look for improvements to compliance services processes and procedures to support efficiency and growth
• Use innovative and effective methodologies to support compliance efforts
• Support other aspects of MZQs compliance services practice as needed
• Other duties as assigned
  
  

Skills and Qualifications:

• Four-year degree, work equivalent or any combination of education, training and experience that demonstrates the ability to perform the duties of the position
• Prior HR/Benefits experience is a plus
• Experience and proficient in Microsoft Office
• Working knowledge of federal laws and regulations
• Working knowledge of government reporting websites
• Excellent organizational skills
• Extremely strong attention to detail
• Excellent written and verbal communication skills and etiquette
• Strong analytical, strategic thinking and problem-solving skills
• Experienced and skilled in computer systems in a windows-based environment
• Demonstrated ability to articulate clearly and effectively
• Strong interpersonal skills
• Ability to work closely in a collaborative team environment
• Service orientation with a sense of urgency and responsiveness
• Eager to learn and contribute to the success of the organization
• Works diligently and well under deadline pressures
• Projects maturity and professionalism
• Approaches problems as opportunities and searches for mutually beneficial solutions
  
  

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment

This is a hybrid or remote and in office position.