What are the responsibilities and job description for the Help Desk / End User Support Manager (Onsite Work) position at Compqsoft Inc?
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Help Desk / End User Support Manager (Onsite Work)
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Washington, DC
Description
Position : Help Desk / End User Support Manager
Location : Washington, DC (onsite work)
Duration : Fulltime with CompQsoft
Client : DHA
Certification required by project : any IAT II
Requirements
- Eight (8) years of progressive experience demonstrating the required proficiency.
- Provides oversight of all operations for delivery and performance of Contractor services related to Deskside Support (Tier 2). Involves co-management of Contractor Personnel delivering all aspects of Deskside Support (Tier 2) for normal users and will appropriately segment the end user population and required Contractor IT deskside support personnel for support. Seeks guidance and direction from the Deputy Program Manager, as necessary, regarding ITSM matters.
- Supervises and directs staff who are responsible for phone and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications.
- Senior point of contact for all troubleshooting of hardware or software on all types of computer operating systems and network infrastructures, computer peripherals and / or mobile IT devices within the scope of this TO PWS.
- Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.
- Identifies, troubleshoots, or resolves information systems problems to minimize downtime of applications and personnel.
- Assists computer users with hardware and software questions and problems.
- Fields telephone calls and e-mails.
- Place of Performance is at various locations throughout the National Capital Region.
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