What are the responsibilities and job description for the End User - Field Support (Desk Side Engineer ‐ Senior) position at Eliassen Group?
Job Description
Job Description
Description :
We are seeking a highly skilled Desk Side Engineer with a minimum of 4 years of experience in providing advanced desk side support. The ideal candidate will specialize in troubleshooting complex end-user issues with hardware and software in a diverse MS Windows environment. This role requires strong user interaction skills, the ability to work independently, and as part of a team. The successful candidate will have a broad base of support and diagnostic knowledge across multiple IT disciplines, including computing, networking, integration, and domain administration.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate : $25 - $30 / hr. w2
Responsibilities :
Top Qualifications, Skills, Experience or Certifications :
1. Deployment of customer hardware and software
2. Troubleshooting IT issues
3. Problem Resolution IT support to end users
Job Role Specific Requirements :
The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.
- Customer service and communication skills
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows
- Installation and configuration of new machines in a Windows environment.
- Smart cards / PIV cards (general knowledge)
- Experience with Office 365, VPN, Active Directory, Thin Client
- Provide Remote Tool Support
- Conference Room / VTC Setups
- HDI Desktop Tech
Experience Requirements :
Key Technical Skills :
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
About Eliassen Group :
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Salary : $25 - $30
