Description

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.

Position Summary

The Information Technology NextGen Application Administrator and Support Lead will have primary responsibility as the subject matter expert for the NextGen PM software application deployed across the entire Comp Eye enterprise. Core functions will include performing root cause analysis and mitigation efforts related helpdesk tickets that are not able to be resolved by IT Level 1 support resources. In addition, role is responsible for providing proactive technical support, NextGen application software systems, and ensuring the uninterrupted functionality of the application in both field and office environments across the CompEye enterprise is maintained.

Roles and Responsibilities

• Provide technical expertise in the maintenance, repair, and responsible for the deployment of NextGen software updates, patches across the enterprise, ensuring minimal downtime.
• Provide technical expertise and support to NextGen users impacted by an unplanned event that impacts the abilities of clinics or ASCs from serving patients while minimizing downtime within the NextGen application.
• Coordinate with NextGen Vendor technical support for unplanned IT events that aren’t mitigated without engaging the software vendor.
• Engage and coordinate with IT Level 3 resources when an issue cannot be resolved by Level 1 or Level 2 IT support resources.
• Teach clinic/ASC resources how to create and run standard MIPs reports extracting data from NextGen.
• Provide MIPs consulting to clinic/ASC resources that may include helping to create action plans with the practices to improve MIPs scores.
• Ensure that all software functionality remains compliant and is accountable for performing any required Security Risk assessments or Audits related to the application.
• Follows all HIPAA and federal guidelines for PM/EHR platforms supporting Ophthalmology (OPH) and Optometry (OPT) clinics, and surgery centers.
• Provide hands-on assistance and guidance to end-users, addressing NextGen software issues, and ensuring a high level of user satisfaction.
• Maintain/update Standard Operating Procedures (SOPs) related to adding/modify practice or enterprise level permissions, settings, as well as other critical NG application support procedures to enable other IT resources to assist on application updates.

Experience Requirements

• 5-10 years of NextGen software experience is required.
• In-depth knowledge of NextGen software functionality as it relates to OPH, OPT and ASCs, required.
• Basic knowledge of other industry standard EHR applications with the aptitude to become more proficient of other EHR applications.
• Strong problem-solving skills and the ability to assess and mitigate planned or unplanned IT outages or helpdesk tickets.
• Exceptional communication and interpersonal skills to collaborate with team members and end-users.
• Proficiency with IT technology, tools and software as it interfaces with NextGen.
• This position will require very occasional travel < 10%.

Education Requirements

• Bachelor’s degree in information technology, MIS, Computer Science, or a related field, preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds

Benefits

• 15 Paid Days off in your first year
• Medical, dental and vision benefits
• Scrub/ Shoe allowance for applicable roles
• Paid Holidays
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services

Qualifications