Medical Receptionist/Front Desk

Overview
The Comprehensive Family Wellness role is designed for individuals passionate about promoting holistic health and well-being within families. The ideal candidate should be Bilingual in order to be able to communicate effectively with the diverse clients of our office. This role is also ideal for someone who has excellent people skills with the ability to provide friendly customer service to all clients, possess strong verbal skills, have the ability to be a multi-tasker and handle multiple phone lines in a courteous and efficient manner. Bilingual is preferred.

Responsibilities

Greets patients and visitors in a professional, friendly and hospitable manner

· Checks in patients in EMR

· Collects and enters registration information

· Collects and enters HIPPA, Financial and Privacy Policies

· Schedules patient appointments with providers per appointment type

· Collects copays

· Balances copays and deposits at the end of the day to provide to Office Manager

· Maintains an organized lobby throughout the day

· Cleans and closes the lobby at the end of the day

· Professionally answers and directs incoming calls on multi-line phone system

· Accurately triages phone calls and directs them to the appropriate person

· Takes clear and detailed phone messages

· Assists with checking out patients

· Scans and indexes fax server documents

· Assists coworkers with clerical duties

· Other duties as assigned

· Conducts self in accordance with company policies, procedures, and employee handbook

· Maintains strict confidentiality and adheres to all HIPAA guidelines

Requirements

• 1-2 yrs previous experience working in a medical office or similar office role, preferred
• Knowledge of basic office procedures
• Ability to operate a computer and basic office equipment
• Ability to operate a multi-line telephone
• Excellent customer service skills and ability to be compassionate
• Excellent phone etiquette and verbal communication skills
• Punctual and reliable
• Able to work as part of a team or independently
• Neat and well groomed appearance and courteous, pleasant manner
• Must be well organized and detail-oriented
• Ability to establish and maintain effective working relationships with patients, co-workers, supervisors, managers and providers
• Knowledge of Microsoft Word and Excel
• Bilingual is preferred

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday

Ability to Relocate:

• Sparks, NV 89431: Relocate before starting work (Required)

Work Location: In person