Crisis Case Manager - Field Response

Description

Who is Comprehensive Healthcare?
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Crisis Case Manager?
Crisis Case Managers on the First Responder & Field Response teams provide support to clients who are experiencing a behavioral health crisis. Upon receiving a request from first responders in the field or from 911 or 988, Crisis Case Managers will travel into the community with another trained mental health care provider to provide immediate support to the client and to the emergency responders. Crisis Case Managers offer supportive counseling to help clients stabilize and then assist clients with connecting to appropriate community services and treatment. Activities generally include obtaining initial referral information, meeting with individuals to gather additional information on the presenting issue, reviewing this information with a Crisis Outreach Professional when necessary, and facilitating in-person or telehealth crisis evaluations. In addition to providing face-to-face client care, Crisis Case Managers also act as liaison between Comprehensive Healthcare and other community providers to coordinate services and ensure clients can access the resources they need. To be successful in this role, Case Managers must enjoy variety in their day, possess exceptional communication skills, and be able to quickly build rapport with people of all backgrounds. Frequent travel throughout the local community is required as part of this position. The schedule for this role is Thursday-Sunday 1pm-11:30pm and will primarily serve the upper Yakima Valley.

Crisis Case Manager duties may include:

• responding in the community to gather information and provide direct supportive counseling to individuals experiencing a crisis
• providing immediate support and resources to individuals who contact 911 or 988 requesting crisis services
• following up with clients who have placements in a crisis stabilization unit to monitor their condition and assist with arranging for discharge 
• coordinating with clients’ treatment teams to ensure follow-up contact and stabilization plans when clients are ready for discharge
• answering crisis line calls and providing support & referrals to callers, including staffing with Crisis Outreach Professionals as appropriate
• reviewing after-hours call center reports to ensure appropriate follow up contact and further treatment referrals are made for each caller
• coordinating services between Comprehensive and community providers
• completing all documentation in a respectful, client-centered manner

Qualifications:

• Bachelor's degree in social work, psychology, or related field
• Must be eligible for registration as Agency Affiliated Counselor
• Must have valid driver's license, vehicle liability insurance, and a minimum of two years of safe driving experience
• Must be able to obtain security clearance with local law enforcement, which requires a comprehensive background check

What Comprehensive Healthcare Can Offer You 
Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment 
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program 
• Tuition reimbursement program to support employees pursuing additional education
• Employer-funded student loan repayment assistance

Equal Opportunity Employer

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements. 

Salary : $24 - $30