Medical Assistant Training Coordinator

Job Summary:

The Medical Assistant Training Coordinator plays a critical role in the expansion and successful opening of new medical practices, directly shaping the patient's experience and fostering a supportive, efficient environment for both patients and staff. This position is responsible for setting setup for all new site launches and providing leadership in day-to-day front desk operations.  The ideal candidate is an experienced medical assistant that will play a key role in ensuring efficient clinical operations while providing quality patient care. 

Responsibilities:

·       Participate in the interview process, ensuring candidates meet the needs of the practice and team culture.

·       Provide hands-on training to staff on how to navigate eClinicalWorks for patient scheduling, clinical documentation, and reporting. 

·       Train staff on managing and ordering medical supplies and vaccines, while maintaining accurate inventory records. 

·       Ensure accurate management of eClinicalWorks data, responding to web, telephone, and system-related inquiries within two business days. 

·       Provide instructions on administering treatments and ensuring proper documentation in eClinicalWorks. 

·       Assist in the operational setup of new medical practices, ensuring that all administrative functions are ready for launch (e.g., office supplies, scheduling systems, patient management).

·       Help teams integrate quality measures into daily workflows, ensuring alignment with industry standards. 

·       Teach staff the importance of maintaining accurate, up-to-date medical charts, reports, and patient correspondence. 

·       Provide continued support to new office teams after initial training, offering regular check-ins and additional resources as needed. 

·       Ensure staff are proficient in linking diagnostic imaging with orders and tracking follow-ups. 

·       Teach staff how to monitor vaccine inventory weekly, ensuring proper handling and storage. 

·       Instruct staff on checking vaccine refrigerator temperatures and monitoring medications for expiration on a weekly basis. 

·       Required to travel all CPC (Maryland/DC/Virgina) to offer operational support.

Required Skills

·       Clinical Competency - Knowledge of infection control practices and proper patient safety techniques.

·       Excellent interpersonal and customer service skills - Ability to give and receive feedback in a constructive and positive manner.

·       Strong problem-solving skills - Skilled at identifying areas of improvement in workflows and suggesting solutions to enhance efficiency and patient care.

·       Training skills - ability to explain complex medical processes in a clear, understandable way; ability to adapt training methods to different learning styles.

·       Ability to prioritize tasks and to delegate them when appropriate.

·       Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

·       Education: High school diploma or equivalent required

·       Certification: Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.

·       Experience: 5 years of experience as a Medical Assistant, with prior leadership or training experience preferred.

·       EMR: eClinical Works experience preferred.

Work Environment:

·       Requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 25 lbs.

Medical Clearance: You must complete Comprehensive Primary Care’s medical clearance requirements, including evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation precluding vaccination against these diseases.

EEO:

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.

Salary : $28 - $34