What are the responsibilities and job description for the Senior Help Desk Technician position at ComPsych Corporation?
About ComPsych:
Other Requirements:
Benefits and Perks:
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary:
The Senior Help Desk Technician will respond to, manage, troubleshoot and resolve technical and procedural issues for internal and external customers in an efficient and timely fashion over the phone, in person and through remote connectivity software. The Senior Help Desk Technician will also participate in infrastructure technology projects as assigned.
Primary Responsibilities:- You will manage the deployment, maintenance and upgrades of desktop PCs, mobile thin clients, peripherals, laptops and the software they contain
- You will provide hardware and software technical and procedural support to internal and external customers including desktop PC’s mobile thin clients, peripherals and laptops
- Provide technical and procedural support to internal and external customers including file permissions, folder permissions, account permissions, and password resets/unlocks.
- Provide technical and procedural support to internal and external customers including network connectivity, VPN and remote desktop in diverse networking environments
- Deliver outstanding quality of service to our customers
- You will maintain accurate asset inventory
- You will create, deploy and maintain software images for desktop PCs, laptop and mobile thin clients
- Investigate and document incident root cause and resolution.
- You will complete customer inter-office moves that include moving desktop PCs, peripherals, and mobile thin clients
- Maintain an accurate and detailed record or all work performed in customer ticket management system
- Foster a team work environment in order to create a synergistic and efficient team
- Work well in a fast paced environment with deadlines
- Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
- You will establish and maintain strong communication with team members and other ComPsych departments
- You will be a member of the weekly on-call rotation for after-hours support
- Bachelor's Degree in Computer Science
- 7-10 years’ relevant work experience
- Experience with ServiceDesk Plus help desk package preferred
- Experience in a Windows environment.
- MS Windows 11, O365 required
- Stable Work History required
- Must be able to work on-site in the Chicago Office
Other Requirements:
- Must have high-speed internet and workspace free from distraction, disruption or noise
- Ability to be on camera when attending work related trainings, meetings and/or events
- Must be able to sit or stand at desk for prolonged periods of time while working on a computer
Benefits and Perks:
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
