What are the responsibilities and job description for the Customer Service Representative position at Comptech Associates?
Job Title : Customer Service Representative-CWB (Client Workplace Benefits)
Location : Chicago, IL
Duration : 6 Months (CTH)
Job Hours of operation 7 : 30am-8 : 00pm central time
Job Schedule-5 days in office- Some Saturday hours may be required.
TEMP TO PERM -Yes
Job Hours-40 hours
Interview process-Onsite interview
Job Summary :
The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :
Responsibilities
- Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
- Maintain performance and quality standards
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers
- Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
- Assist with special requests as needed.
- Complete additional tasks and other projects / duties as assigned
Qualifications
